After additional inspections by me and the dealer to make sure it was safe enough (welds) short term I kept driving it another 3 months till my 19 arrived. I check those welds once a week myself during that time.for those that have gone down this route, what have you done to have vehicle coverage between when the car was repurchased and the build time on the new vehicle?
did you have to choose a special option to do so? it was framed up by stericycle that that the repurchase would leave me without a vehicle, though i plan to order a replacement.appreciate the helpAfter additional inspections by me and the dealer to make sure it was safe enough (welds) short term I kept driving it another 3 months till my 19 arrived. I check those welds once a week myself during that time.
No...just talk to your regional customer service manager. Ask your dealer gm to put you in contact with them.did you have to choose a special option to do so? it was framed up by stericycle that that the repurchase would leave me without a vehicle, though i plan to order a replacement.appreciate the help
Correct! Unfortunately, they are in medical supplies.It's a blessing FCA doesn't manufacture aircraft.
I'm glad it worked out!Just got me replacement Jeep yesterday from my buy back. The process took about 7 weeks from day said would do it. My Jeep sat at dealership for 3 weeks waiting for all paperwork to get done. Process went pretty smooth just takes time. So stay calm it will come to an end and your new Jeep will make you happy again. Good luck everyone.
Has anyone with a faulty Jeep been offered a buyback from FCA? If so, what did you have to go through to get this offer?
A little history on my situation, i'll try and keep it brief...
I have owned my Jeep for about 2 months now and have had issue after issue with it. It all started when I received my Cruise Control recall notice in the mail. I took the Jeep in for what I thought was going to be a quick update, and ended up leaving my Jeep at the dealership for 3 weeks. I've attached the summary notes (good luck reading through the grammatical errors) and parts list of what all was done to my Jeep over the 3 weeks it was in service. Since these repairs were made the check engine light has come on two separate times, the first one they cleared it out and told me it had something to do with the brakes, but it was a stored code and that it was nothing to worry about. The second one turned on Saturday and is still on, as I haven't had a chance to take it in yet.
Update 8/9/2018: I took the Jeep into a new dealership today to get the second check engine light checked out. Apparently check engine light #1 WAS something to worry about, as my Jeep has a shorted brake switch. They have ordered the part and it should arrive next week. Until then they have instructed me to pick up the Jeep as it is safe to drive but will have no ABS.
I've never dealt with a vehicle this problematic before, especially when buying new. I have voiced my frustration with FCA customer care and have been assigned a case manager to work with, but am currently being told that I don't qualify for a buyback. Apparently the vehicle must be in service for 30 days and/or taken in 4 separate times for the same issue to qualify.
Wow! I thought I held a record with 20 days of ownership before disaster struck!This was my new 2018 JL Unlimited Sport S. Delivered in only 20 days on August 28. Picked it up with just 20, paid cash in full. I drove it 23 miles home and after enjoying the smooth ride and surprisingly quiet cab noticed a whine from the rear end. I returned it first thing next morning. The dealer has been great but FCA not so much, took a while (2 days) but diagnosis was unknown shim or bearing failure in rear differential. Solution? Replace entire rear axle assembly.
Only problem, after 2 weeks, no axle assemblies exist, anywhere, and no production schedule per Jeep Cares. Dealer put expedite on issue, this morning, 16 days later I was called by FCA and told the 'Buy Back Process' was beginning.
Frustrating and now waiting to see where we go from here. Loved it all 19 hours I owned it. Can't wait for my next one . . .
My experience was also very good with Stericycle, local guy, very responsive and accommodating scheduling the hand over meeting.I can’t say much but my experience with Stericycle was phenomenal. My rep was amazing. He responded to emails within minutes and was honestly the best part of the entire process.
My experience with Jeep has not been good at all. My car was brand new just 9 months ago and only has 5023 miles. The fuel pump went out on the freeway and I stopped in the middle of traffic where I could have died. Since I just got the car I can’t trade it in and I have tried to get jeepcares to help with a buyback but they didn’t help at all. The dealership put a new fuel pump and I still had the same issue with the fuel gauge so they replaced another piece. Now I am stuck driving in a car where I feel scared for my life because I’m afraid the car will stop on me again. Also there is a faulty fuel pump recall on the model that goes back at least 7 years. I’m wondering why the car is still being sold and nothing is being done about the faulty fuel pump. All they said was they have to focus on getting the repair done on a car that I am paying for and feeling unsafe and scared every time I get inside of it. It has a serious safety issue on it but I guess I have to die inside of it before anyone can help. I am very disappointed in Jeep and JeepCares they don’t care at all.Wow! I thought I held a record with 20 days of ownership before disaster struck!
My experience was also very good with Stericycle, local guy, very responsive and accommodating scheduling the hand over meeting.