Devsfan3
Active Member
- Joined
- Dec 5, 2017
- Threads
- 2
- Messages
- 28
- Reaction score
- 22
- Location
- Rhode Island
- Vehicle(s)
- 2018 JLU Sahara
Dropped my Jeep off on Monday the 14th for wind noise and whistling. I have a whistling sound that's audible starting at around 25 mph, and excessive wind-tunnel sounds starting around 40mph, to the point where I can't have a conversation with someone in the passenger's seat without yelling.
Service manager drove it on Monday after I dropped it off - said he heard both sounds and they were definitely not right.
They spent the next week and a half (up to today) taping off different areas and working with Jeep via a Star case to figure out what was wrong.
During this process, I was assigned a case manager... Who hasn't answered my calls or called me back in the past week.
Today, got a call from my service manager saying that a Jeep engineer and tech advisor drove the Jeep today... And stated that the sounds (including the whistle) are a normal result of the new windshield design. From the service manager's point of view, although he agrees with me that the condition is not normal or acceptable, there's nothing further they can do.
@JeepCares - How is this an acceptable answer?!
At a loss for how to proceed from here, and extremely disappointed with the way Jeep is handling it.
Service manager drove it on Monday after I dropped it off - said he heard both sounds and they were definitely not right.
They spent the next week and a half (up to today) taping off different areas and working with Jeep via a Star case to figure out what was wrong.
During this process, I was assigned a case manager... Who hasn't answered my calls or called me back in the past week.
Today, got a call from my service manager saying that a Jeep engineer and tech advisor drove the Jeep today... And stated that the sounds (including the whistle) are a normal result of the new windshield design. From the service manager's point of view, although he agrees with me that the condition is not normal or acceptable, there's nothing further they can do.
@JeepCares - How is this an acceptable answer?!
At a loss for how to proceed from here, and extremely disappointed with the way Jeep is handling it.
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