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Had Off Road Pages, Now Its Gone. Anyone else experience this?

JLsJL

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I got my o.r.p. August or September. Went to use them this weekend and gone. In between that time I’ve had my backup camera stop working a couple times only to start working again within the same day. I don’t know if that matters, just read on here where someone else experienced that.
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Bskarpa

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I had purchased my JLUR on 10/24 and it had the pages. Well I was playing around with it later that night and all of a sudden the radio turned off and on a couple of times then they were gone. I just got them back yesterday after talking to Uconnect cares for the last 2 weeks. The only issue I have it the altitude and GPS coordinates don't work.

20181111_173120.jpg
 

JeepCares

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I got the OTA update and had mine for weeks. Lost my backup camera lines this morning temporarily and when looking through the menus, saw they are now gone. Have no idea when they went missing but poof... WTH.
I got my o.r.p. August or September. Went to use them this weekend and gone. In between that time I’ve had my backup camera stop working a couple times only to start working again within the same day. I don’t know if that matters, just read on here where someone else experienced that.
Hi milerjl and JLsJL,
We're very sorry that your Off-Road Pages have disappeared. Please send us a private message so we can have this documented and looked into further.

I had purchased my JLUR on 10/24 and it had the pages. Well I was playing around with it later that night and all of a sudden the radio turned off and on a couple of times then they were gone. I just got them back yesterday after talking to Uconnect cares for the last 2 weeks. The only issue I have it the altitude and GPS coordinates don't work.

20181111_173120.jpg
Hi Bskarpa,
We're glad to see that your Off-Road Pages are back! Send us a private message if you would like us to look into why the altitude and GPS coordinates aren't working.

Thank you,
Lydia
Jeep Social Care Specialist
 

MRFISH

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My ORP have been back for a solid 3 weeks. Very happy with them.
 

SandBucket

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Got my Jeep in July. Did not have ORP then, don’t have them now, and have never had them. I’m not sure what the secret is to getting them but it makes me concerned I am not getting other updates as well. What else am I missing? Sigh.
 

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JeepCares

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Got my Jeep in July. Did not have ORP then, don’t have them now, and have never had them. I’m not sure what the secret is to getting them but it makes me concerned I am not getting other updates as well. What else am I missing? Sigh.
Hi SandBucket,

We are sorry to hear that you do not have your Off-Road Pages at this time. Please send us a private message with your VIN, mileage, and dealer. We would like to take a closer look into your situation.

Darlene
Jeep Social Care Specialist
 

Bearman95

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Got my Jeep in July. Did not have ORP then, don’t have them now, and have never had them. I’m not sure what the secret is to getting them but it makes me concerned I am not getting other updates as well. What else am I missing? Sigh.
Same here, bought the jeep in July and I’ve never had them even though jeep advertised them As part of the package! Been in touch with the jeep cares, u connect, Numerous emails back-and-forth for the last few weeks, and still nothing!
 

Periokid

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How do I get an OTA update? Anyway to force an update?
 
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mikehabl

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I picked up my 2019 JLUR with the infotainment package on May 1st. The offroad pages were there for about a week, disappeared for a couple of days, returned for a couple more, and now they're gone again. Extremely frustrating.
 

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Tjbrlecic1

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Ours comes and goes as well. The radio resets a couple times a day. Some of the buggiest software I have ever seen.

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JeepCares

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Ours comes and goes as well. The radio resets a couple times a day. Some of the buggiest software I have ever seen.

939ED660-68D4-46C3-8222-810B1B4C9E0F.jpeg
Hi Tjbrlecic1,
Have you had a chance to inform your dealer of these concerns? We'd like to have this documented for further review. If you're interested, please send us a private message.
Lydia
Jeep Social Care Specialist
 

Tjbrlecic1

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Hi Tjbrlecic1,
Have you had a chance to inform your dealer of these concerns? We'd like to have this documented for further review. If you're interested, please send us a private message.
Lydia
Jeep Social Care Specialist
We have contacted the local dealer. The response has been there are no updates for the radio and unless it happens when we are troubleshooting the problem we cannot fix it. Standard non response.
 

JeepCares

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We have contacted the local dealer. The response has been there are no updates for the radio and unless it happens when we are troubleshooting the problem we cannot fix it. Standard non response.
Hi Tjbrlecic1,
I'm sorry to hear this. It's true, the dealer cannot properly diagnose your vehicle unless the concern can be duplicated. Regarding the Off-Road Pages, if they are currently missing, I would like to have this escalated to our Uconnect team to have this looked into further. If you have any questions or would like to discuss this further, private message is the best way to reach us.
Lydia
Jeep Social Care Specialist
 

JeepTime

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I’m having this issue as well. Had the off-road pages, now it’s just missing entirely for the past few days. How it shows up on my instrument cluster page just fine
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