Mtpockets
Well-Known Member
- First Name
- MT
- Joined
- Jan 17, 2021
- Threads
- 0
- Messages
- 262
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- 204
- Location
- Massachusetts
- Vehicle(s)
- 2021 Rubicon 4-Door
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@JeepCaresFolks- Some bad news on the grinding front. Despite working with JeepCares and my local dealer, the answer I've been given is that the grinding is NOT a problem. This is despite being able to reperform the issue with the dealer service mechanic behind the wheel of my Jeep. Furthermore, Jeep has closed my case and effectively dismissed me.
While I do understand there is the Tazer Mini solution, I believe Jeep should take accountability for this issue and invest the appropriate resources to pursue remediation. Until then, I cannot definitively know that this grinding isn't putting inappropriate wear on my vehicle and/or putting me in harms way.
This brings me to you... If you are experiencing this issue, I encourage to reach out to JeepCares and create a case number. With enough engagement and documentation, I'm optimistic that we'll eventually get Jeep's attention.
Folks- Some bad news on the grinding front. Despite working with JeepCares and my local dealer, the answer I've been given is that the grinding is NOT a problem. This is despite being able to reperform the issue with the dealer service mechanic behind the wheel of my Jeep. Furthermore, Jeep has closed my case and effectively dismissed me.
While I do understand there is the Tazer Mini solution, I believe Jeep should take accountability for this issue and invest the appropriate resources to pursue remediation. Until then, I cannot definitively know that this grinding isn't putting inappropriate wear on my vehicle and/or putting me in harms way.
This brings me to you... If you are experiencing this issue, I encourage to reach out to JeepCares and create a case number. With enough engagement and documentation, I'm optimistic that we'll eventually get Jeep's attention.
As I quote "the vehicle is functioning as designed...." you make the call if that is an appropriate answer.So if it’s not a problem, did Jeep or the dealer or the tech say specifically what makes the noise? Because if no one knows what component makes the noise, how could they determine whether it’s a problem or not?
Just throwing my name into the ring so I can follow this thread and maybe contribute. I’ve got a 2021 JLUR, 2.0, automatic. Been “grinding” since the first time it went into 4Lo.
2021 jlur with same noise as others posted here.
2021 JLUR here, thought it was some sort of ABS nanny engaging. Looking for more info.
Hey, Shoebox303, tomd, diamondschwin and Lenkeit Overland! If any of you plan on visiting the dealer for this or have already visited the dealer, please follow up with me in private message. I would be happy to assist you. I appreciate your patience in advance while I get to reading these! Thanks!
Hey, Shoebox303, tomd, diamondschwin and Lenkeit Overland! If any of you plan on visiting the dealer for this or have already visited the dealer, please follow up with me in private message. I would be happy to assist you. I appreciate your patience in advance while I get to reading these! Thanks!
Kate
Jeep Cares
no its not a off-road plus issue many of us here don't have that and we still get it. I fixed mine with the taser mini but still need Jeep and Jeepcares to stop creating cases for us then saying we stand by the tech. They can't do anything for you. You need to open a star case with a tech that won't stand down to jeep and tell the truth. Thats what I did, still in progress though. Jeep cares cases don't do anything once your tech said its normal. case closed.I will add that in my wife’s 2019 rubicon we never heard this noise, I assume it’s something related to the new off-road + feature. Even though the sound happens with off-road + disabled, maybe the software is different.
I recently had my front wheel bearings and front axle shafts replace for another noise issue. So I just want to stand by and see how this develops before going to a dealer, I believe it’s more related to the software than the hardware so I’m crossing fingers for a TSB flash that cures it.
We have initiated a STAR case and the dealer is working well trying to move this forward. They say it may take a week or so.no its not a off-road plus issue many of us here don't have that and we still get it. I fixed mine with the taser mini but still need Jeep and Jeepcares to stop creating cases for us then saying we stand by the tech. They can't do anything for you. You need to open a star case with a tech that won't stand down to jeep and tell the truth. Thats what I did, still in progress though. Jeep cares cases don't do anything once your tech said its normal. case closed.
sweet! getting a dealer to work with you is by far the best way to make headway. I have a great dealership helping me im just not posting lots of updates because I was taken care of so poorly by jeep caresWe have initiated a STAR case and the dealer is working well trying to move this forward. They say it may take a week or so.