abasura
Member
- First Name
- Aba
- Joined
- Mar 13, 2019
- Threads
- 2
- Messages
- 9
- Reaction score
- 2
- Location
- Los Angeles
- Vehicle(s)
- 2018 Rubi JLU
- Thread starter
- #1
Hi, First posting so be gentle!
A few months ago my JLUR was vandalized and the 1 Touch retractable top was destroyed. I went to my local dealer service and, after 3 months, they have "replaced" the top but it is much noisier that is was previously. The dealer doesn't want to deal with it anymore.
I tried calling Jeep Customer Support line for advice but that was not helpful. I was told by the customer service rep that they cannot help me because it is not a warranty or recall issue.
Two Questions:
1. Does anyone know how to navigate the Corporate Customer Service organization to get some assistance?
2. Does anyone know a reliable dealer/indy Jeep service center that can fix this correctly? I am in the Los Angeles area.
Thank you!
A few months ago my JLUR was vandalized and the 1 Touch retractable top was destroyed. I went to my local dealer service and, after 3 months, they have "replaced" the top but it is much noisier that is was previously. The dealer doesn't want to deal with it anymore.
I tried calling Jeep Customer Support line for advice but that was not helpful. I was told by the customer service rep that they cannot help me because it is not a warranty or recall issue.
Two Questions:
1. Does anyone know how to navigate the Corporate Customer Service organization to get some assistance?
2. Does anyone know a reliable dealer/indy Jeep service center that can fix this correctly? I am in the Los Angeles area.
Thank you!
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