Reefed
Well-Known Member
- First Name
- Nate
- Joined
- Apr 9, 2020
- Threads
- 10
- Messages
- 48
- Reaction score
- 80
- Location
- Los Angeles
- Vehicle(s)
- '20 JLUR Sarge Green/Tan, '16 Mazda Miata BBS
- Occupation
- E-Commerce
- Thread starter
- #1
Hey all,
For some reason do not have permission to post on Vendor Feedback so wanted to share my experience here and see if I just got unlucky with my first experience with them.
Spent 1+ hours now on the phone going back and forth with ExtremeTerrain.com customer service and being passed to different departments and having to start from scratch with every new rep I spoke to. Long story short was trying to get a price match on Mopar Floor Mats with allmoparparts.com, which was $25 cheaper all-in.
I'm still on the phone with them trying to get this resolved because they won't let me cancel the order (it hasn't even shipped yet and I placed it midnight today), but what's the deal with Extreme Terrain? Looking at the parts they sell, they are actually more expensive on the same parts than many other sites, even Amazon. The difference with allmoparparts on these floor mats in particular was a clear 15% markup.
They seem to be a great resource on the parts themselves with nice videos detailing installation and everything, but that's about all I see. At the end of the day, price and customer service keep people coming back, especially since these parts are available elsewhere. I run an online business myself, and a $25 price match to retain a customer and make him happy should not be even close to this difficult.
Does anyone else feel that ExtremeTerrain is overpriced? Are there any other benefits to shopping at this website that I just haven't experienced? Any suggestions on better sources for your parts?
For some reason do not have permission to post on Vendor Feedback so wanted to share my experience here and see if I just got unlucky with my first experience with them.
Spent 1+ hours now on the phone going back and forth with ExtremeTerrain.com customer service and being passed to different departments and having to start from scratch with every new rep I spoke to. Long story short was trying to get a price match on Mopar Floor Mats with allmoparparts.com, which was $25 cheaper all-in.
I'm still on the phone with them trying to get this resolved because they won't let me cancel the order (it hasn't even shipped yet and I placed it midnight today), but what's the deal with Extreme Terrain? Looking at the parts they sell, they are actually more expensive on the same parts than many other sites, even Amazon. The difference with allmoparparts on these floor mats in particular was a clear 15% markup.
They seem to be a great resource on the parts themselves with nice videos detailing installation and everything, but that's about all I see. At the end of the day, price and customer service keep people coming back, especially since these parts are available elsewhere. I run an online business myself, and a $25 price match to retain a customer and make him happy should not be even close to this difficult.
Does anyone else feel that ExtremeTerrain is overpriced? Are there any other benefits to shopping at this website that I just haven't experienced? Any suggestions on better sources for your parts?
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