JABCAT
Well-Known Member
- Joined
- Nov 15, 2021
- Threads
- 26
- Messages
- 1,098
- Reaction score
- 1,873
- Location
- Prosper, TX
- Vehicle(s)
- '20 GC High Altitude 4x4, '22 JLU on order
- Occupation
- College Professor
- Thread starter
- #1
I'll start by saying that I generally perform all the routine maintenance on all our vehicles. However, we have the Jeep Wave free oil change & tire rotations on my wife's '20 GC. She was going out of town today, and I was in the area so I swung into Frisco CDJR for their "express lane" oil change & tire rotation. From their website:
"Express Lane Checklist
No appointment necessary. Our Mopar® Express Lane has a dedicated service bay for quick oil changes and vehicle checkups. We know your time is important and we’ve set up our facilities to get you back on the road quickly."
Right off the bat when I pulled in, it took about 5 minutes before anyone greeted me, even though multiple service department personnel looked right at me. When the service writer did come over, I explained I just needed an oil change and tire rotation. She then proceeded with the customary, "oh well what other maintenance has been performed on the vehicle because I can't see any in my system...". I explained all required maintenance at 40k miles has been performed & I just needed the oil change & tire rotation. "oh well who did the maintenance, what kind of maintenance, do you have record of it...". I explained that I performed the maintenance and yes, I keep records, just need the oil change & tire rotation.
She then explains, "well, it's going to be about 1-2 hours, do you just want to drop it off with us for the day?" I explained I'd wait, no big deal. Immediately upon sitting down in the waiting area, I receive multiple automated texts from the dealership. "as a valued guest we can offer you a complimentary vehicle appraisal while your vehicle is in for service that can be used to sell your vehicle or go toward the purchase of a new vehicle"
4 hours goes by - no update on the status of the vehicle until I receive another automated text saying " estimate approval is required to move forward with your vehicle service". Followed by another text stating "please click this link to see your no credit check payment plan options for the required parts & services" Then I receive an email with the "these items were found to need attention" bs line. Complete brake flush service, complete fuel & emissions system service, rear differential system service. Total ~$550 + tax.
At this point I walk out to the service drive to see my GC on the lift in the bay with nobody around it. I find the service writer and she says "oh did you see what I sent you and all the required services your vehicle needs". I said no thank you, and I need to go. "well the technician says it needs these...". Again, no. She goes in and clicks something or whatever, and I finally see the technicians start to rotate the tires on the GC. Another 10 minutes goes by and they finally pull the vehicle back up to the drive. The service writer comes over, "it'll just be a little longer to get your paperwork".
I thought my last free Jeep Wave oil change at Prosper CJDR was bad at 1 hour 30 min, but this one takes the cake. The time wasted cost me way more than the $50 the oil change would've cost.
Long story long, I'd avoid Frisco for any service needs.
"Express Lane Checklist
No appointment necessary. Our Mopar® Express Lane has a dedicated service bay for quick oil changes and vehicle checkups. We know your time is important and we’ve set up our facilities to get you back on the road quickly."
Right off the bat when I pulled in, it took about 5 minutes before anyone greeted me, even though multiple service department personnel looked right at me. When the service writer did come over, I explained I just needed an oil change and tire rotation. She then proceeded with the customary, "oh well what other maintenance has been performed on the vehicle because I can't see any in my system...". I explained all required maintenance at 40k miles has been performed & I just needed the oil change & tire rotation. "oh well who did the maintenance, what kind of maintenance, do you have record of it...". I explained that I performed the maintenance and yes, I keep records, just need the oil change & tire rotation.
She then explains, "well, it's going to be about 1-2 hours, do you just want to drop it off with us for the day?" I explained I'd wait, no big deal. Immediately upon sitting down in the waiting area, I receive multiple automated texts from the dealership. "as a valued guest we can offer you a complimentary vehicle appraisal while your vehicle is in for service that can be used to sell your vehicle or go toward the purchase of a new vehicle"
4 hours goes by - no update on the status of the vehicle until I receive another automated text saying " estimate approval is required to move forward with your vehicle service". Followed by another text stating "please click this link to see your no credit check payment plan options for the required parts & services" Then I receive an email with the "these items were found to need attention" bs line. Complete brake flush service, complete fuel & emissions system service, rear differential system service. Total ~$550 + tax.
At this point I walk out to the service drive to see my GC on the lift in the bay with nobody around it. I find the service writer and she says "oh did you see what I sent you and all the required services your vehicle needs". I said no thank you, and I need to go. "well the technician says it needs these...". Again, no. She goes in and clicks something or whatever, and I finally see the technicians start to rotate the tires on the GC. Another 10 minutes goes by and they finally pull the vehicle back up to the drive. The service writer comes over, "it'll just be a little longer to get your paperwork".
I thought my last free Jeep Wave oil change at Prosper CJDR was bad at 1 hour 30 min, but this one takes the cake. The time wasted cost me way more than the $50 the oil change would've cost.
Long story long, I'd avoid Frisco for any service needs.
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