clucca8
Member
- Thread starter
- #1
Hello everyone! This is my first post. I just bought my JL two weeks ago. I have a 2door Sport with as many bells and whistles as I could fit in while still being in my price range.
One of those upgrades was the Premium soft top. I live in VA, and when I was buying the Jeep it was raining the entire time. I never took the top down before I bought it. My mistake I guess. Last week, I put it down for the first time, and I noticed that the rear passenger side frame had a 4 to 5 inch long break in it. The next day, I sent an email to Jeep and to the dealer. I received no response from the dealer, but Jeeps customer service responded within 24 hours.
I'm not entirely sure what I should do in this situation. It looks like Jeep wants me to take it back to the dealership, but I have a feeling the dealership is going to give me a hard time. Anybody have any recommendations? I'm thinking about just driving over there if I don't hear from them today.
One of those upgrades was the Premium soft top. I live in VA, and when I was buying the Jeep it was raining the entire time. I never took the top down before I bought it. My mistake I guess. Last week, I put it down for the first time, and I noticed that the rear passenger side frame had a 4 to 5 inch long break in it. The next day, I sent an email to Jeep and to the dealer. I received no response from the dealer, but Jeeps customer service responded within 24 hours.
I'm not entirely sure what I should do in this situation. It looks like Jeep wants me to take it back to the dealership, but I have a feeling the dealership is going to give me a hard time. Anybody have any recommendations? I'm thinking about just driving over there if I don't hear from them today.
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