ALRUI
Well-Known Member
- First Name
- Arnold
- Joined
- May 18, 2018
- Threads
- 19
- Messages
- 698
- Reaction score
- 298
- Location
- Murphy, NC
- Vehicle(s)
- 2018 JLU Sahara, 2003 F150 S-Crew FX4, Others
A leaking shock is a BAD shock! They should send you a new one then you send the defective one back (or get charged). For the price of the Fox shocks you'd expect decent customer service but apparently not!Issue: Fox Shocks 3.0, one shock is leaking.
Fox says this is not a common occurrence, so Im thinking it was built with a defect.
Fox response: its out of the 1 year warranty so oh well... finally Fox said send us the shock, we will rebuild it and send it back. Time frame is minimum of a month for the rebuild during which the vehicle would be taking up space in the shop. Fox is very busy right now.
My opinion is that it was defective from the get go and a replacement should be sent since this leaking "never happens" with their shocks.
So jeep forum, have you ever dealt with a leaking shock? Cuz now im just curious. And obvs Im not happy with fox's customer service... actually i think its really crappy.... but the 1yr warranty has passed so.... it is what it is.
Off to shop for new shocks now.....
Suggestions are welcomed.
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