BlueCruzer
Active Member
- First Name
- Jeff
- Joined
- May 30, 2019
- Threads
- 8
- Messages
- 44
- Reaction score
- 85
- Location
- SE Michigan
- Vehicle(s)
- 2018 JLUS
How long are orders taking? Placed mine on 11/26.
Sponsored
Pre-ordered mine on 11/13. Shipped 12/20.How long are orders taking? Placed mine on 11/26.
If we have ordered but not yet received our order, will you be holding those until a solution is in production?Hello everyone, thank you for your patience here. Just a quick update on this issue experienced by some of you. Our development team has determined the cause and is working on a solution.
If you have this issue and have not already, please email or DM us a clear photo of the burn(s) indicating if drivers/passenger side and your order number. We will take care of you!
If you have been issued an RMA# by our team already:
We will be replacing your light(s) under warranty once our team’s solution is available. Currently, we do not have a definitive ETA for this, but we will priority-reserve your replacement so they will ship as soon as possible once available. We apologize for this inconvenience and are committed to making this right for you.
- If you have not already mailed your light(s) back, we will be waiving this step in order to further streamline this process for you. The photo(s) you submitted previously will suffice, and you do not need to return the product to us.
- If you have already mailed your light(s) back, we will be using these as part of our re-development process and will process your package accordingly.
If you have any questions in the meantime, please feel free to reach out for assistance by PM, phone, or email. Our team is happy to help!
-Rachel
Yes, we are not fulfilling orders at this time.If we have ordered but not yet received our order, will you be holding those until a solution is in production?
So sorry to see this!! We are going to send you a PM to get this taken care of for you.One of the replacement units started developing burn mark on the heating element after about 2 hours of runtime. The passenger side is affected, but the driver side is fine for now.
I already emailed all the pertinent info and was told there will be a replacement reserved for me once the issue has been resolved. Thanks, though.So sorry to see this!! We are going to send you a PM to get this taken care of for you.
-Brittany
….and just as i post this, I notice another burn mark….and these are my replacements. Argh…1st field test! Looks like they’re working!
….and just as i post this, I notice another burn mark….and these are my replacements. Argh…
@ORACLElights
Hi Gus, glad we could help you with your decision. We certainly understand not wanting to wait so we have this return option available for those who would like to use it.I decided to return my lights (30 day return window). I never got around to install or even took them out of the box.
Why return? It's clear to me there's a significant design, manufacturing, and/or quality control flaw here. I'm skeptical it's been rootcaused and fixed so quickly, especially given reports of replacement units having the same issue. Whether it's a few days after install, or months later, I... just don't want to deal with that.
Will take a look at a future generation.
Hello everyone, thank you for your patience here. Just a quick update on this issue experienced by some of you. Our development team has determined the cause and is working on a solution.
If you have this issue and have not already, please email or DM us a clear photo of the burn(s) indicating if drivers/passenger side and your order number. We will take care of you!
If you have been issued an RMA# by our team already:
We will be replacing your light(s) under warranty once our team’s solution is available. Currently, we do not have a definitive ETA for this, but we will priority-reserve your replacement so they will ship as soon as possible once available. We apologize for this inconvenience and are committed to making this right for you.
- If you have not already mailed your light(s) back, we will be waiving this step in order to further streamline this process for you. The photo(s) you submitted previously will suffice, and you do not need to return the product to us.
- If you have already mailed your light(s) back, we will be using these as part of our re-development process and will process your package accordingly.
If you have any questions in the meantime, please feel free to reach out for assistance by PM, phone, or email. Our team is happy to help!
-Rachel
Thank you! We don't have an ETA on the new version just yet but will update when we do. The group buy is closed, but our forum code forum10 is still applicable on OracleLights.com.@ORACLElights - Catching up with the thread it looks like you take care of your customers! Is there a new estimated ship date for the new version? Is the group buy still valid?