Fire result of transmission failure

[Dogboyslim]

IANAL, but insurance will cover the contract. If Jeep is found liable, you should be able to claim your total loss, meaning getting your accessories covered. Keep in contact with your insurance. If they subrogate and Jeep pays out, you should also get your deductible back. Good luck!

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[ALRUI]

A reminder that there are 3 sides to every story, " his " side, " their" side, and the Truth.
Why are they blocking you for what " seems" to be a straightforward recital of your Story ?
If the destruction and resultant fire are a mechanical design or materials failure, that must be addressed, it is what it is. So why the personal blocking ?

Probably because Jeep is an advertiser on Twitter, etc. This is an example of social media being a BS platform. Those that run the media control the media!

 

[DuramaxJack3d]

still no update, @JeepCares kinda gave me a response after several attempts at messaging. Their saying I’ve been assigned a new case number last week (was never told) and I supposedly have a case specialist but have not been contacted by anyone. I’ve tried messaging @JeepCares back about those questions and still have not gotten any response. It’s going on 3 months with still barely any response and zero attempts at Jeep or FCA to help me in the slightest. Also 3 months with zero communication from Jeep and FCA.

 

[WranglerMan]

FCA Jeep will more than likely kick you to the curb like most makers, it seems once these folks get there $$$ all they do is warranty work by idiot techs at the dealer level and that’s about where there helping stops, it’s no better with any maker as the dealer will not eat the cost and for legal reasons they will drag there feet until you give up.

Me personally I would have the wreckage towed to where I bought it and leave it and never deal with them again, you have be more than gracious going 3 months and as far a the whole Jeep Cares thing they did nothing when I had my issues.

FCA has left a bad taste in my mouth and when another vehicle hits the market that I like I will jump and it won’t be an FCA product....

 

[Mane]

Well, crud. I read through this whole thing and was really hoping for a happy ending...

Particularly as I have a 10/18 dated V6 6MT.

 

[jeepdabest]

still no update, @JeepCares kinda gave me a response after several attempts at messaging. Their saying I’ve been assigned a new case number last week (was never told) and I supposedly have a case specialist but have not been contacted by anyone. I’ve tried messaging @JeepCares back about those questions and still have not gotten any response. It’s going on 3 months with still barely any response and zero attempts at Jeep or FCA to help me in the slightest. Also 3 months with zero communication from Jeep and FCA.

What has your lawyer advised you to do?

 

[Hootbro]

Me personally I would have the wreckage towed to where I bought it and leave it and never deal with them again, you have be more than gracious going 3 months and as far a the whole Jeep Cares thing they did nothing when I had my issues.

He is past the ability to do that once his insurance paid him out and the insurance company now owns that burnt shell and probably has already gone to auction for salvage scrap value.

 

[WranglerMan]

He is past the ability to do that once his insurance paid him out and the insurance company now owns that burnt shell and probably has already gone to auction for salvage scrap value.

I missed that post on getting payment but went back a read thru all the posts, the right thing for FCA to do would have been make up the difference but I see they have not and since insurance has stepped in and paid off the client it’s a closed book as far as FCA is concerned and they have deep pockets for legal battles.

I would not give them another dime of my $$$ and look elsewhere for another off road vehicle from another maker, FCA and all its agents honestly don’t give a crap about me, you or anybody else buying there vehicles that have issues like this as they look at the small margin of vehicles that have serious problems and compare it to all the thousands that don't, and I’m sure FCA is not the only maker with this view.

 

[OldGuyNewJeep]

I missed that post on getting payment but went back a read thru all the posts, the right thing for FCA to do would have been make up the difference but I see they have not and since insurance has stepped in and paid off the client it’s a closed book as far as FCA is concerned and they have deep pockets for legal battles.

I would not give them another dime of my $$$ and look elsewhere for another off road vehicle from another maker, FCA and all its agents honestly don’t give a crap about me, you or anybody else buying there vehicles that have issues like this as they look at the small margin of vehicles that have serious problems and compare it to all the thousands that don't, and I’m sure FCA is not the only maker with this view.

So you’re saying if it was a Ford Raptor that went up in flames that Ford would have cared?

 

[DuramaxJack3d]

Update: Tried calling customer care... if that’s what were suppose to call it...

First attempt: Lady informs me I have an even newer case number that was assigned just yesterday. I’m assigned a case specialist and she tried transferring me to him But no answer. Tried speaking to a supervisor, was informed their wasn’t any...

Second attempt: Approx 5 mins after that call, I called in again and just asked for a supervisor. She needed all my information first, we go through all that and she immediately gets confrontational, raising her voice and telling me that Jeep does not plan on doing anything and all my cases are closed. I told her that I had just called in and was told they were open and I would like to speak to the supervisor. She said theirs nothing different that they can tell me. Then as I tried to explain to her my situation, she got even more confrontational and refused to let me talk. I asked for her last name because she already told me her first (Marie), she refused and hung up. Reassuring me that Jeep has no plans to help me.

Third attempt: About 5mins later I called in again and luckily this time, talked to a very helpful lady who told me all my case numbers and all were open and I am assigned a case specialist, she tried transferring me to him but no answer. So I thanked her very much and told her About the last employee I talked to.

so rewind to Monday, a gentleman called me and informed me he was with the warranty department with FCA and just wanted to go over what happened. I explained and he’s been very helpful up to this point. I called him yesterday after being notified I was assigned a “case specialist” and asked him if that was him. He said no, he doesn’t do case specialist work. Fast forward to today, and the third lady told me that he was my case specialist and still can’t get ahold of him. I’ve tried to call him and every time I’ve called in the past he answers on the second ring... today I can’t reach him... what is happening at @JeepCares, their needs to be a lawsuit just against that department! I’ve had more help and communication talking to extended car warranty calls..

 

[four low]

Do you still have the JL that burned, or did Insurance company take it ?

 

[DuramaxJack3d]

Do you still have the JL that burned, or did Insurance company take it ?

Insurance unfortunately took it, I tried buying it back but she said I couldn’t... knowing that it would have led to this, I would have went their and picked it back up, drove to Michigan and made it FCA’s new lawn ornament!

 

[jeepdabest]

Update: Tried calling customer care... if that’s what were suppose to call it...

First attempt: Lady informs me I have an even newer case number that was assigned just yesterday. I’m assigned a case specialist and she tried transferring me to him But no answer. Tried speaking to a supervisor, was informed their wasn’t any...

Second attempt: Approx 5 mins after that call, I called in again and just asked for a supervisor. She needed all my information first, we go through all that and she immediately gets confrontational, raising her voice and telling me that Jeep does not plan on doing anything and all my cases are closed. I told her that I had just called in and was told they were open and I would like to speak to the supervisor. She said theirs nothing different that they can tell me. Then as I tried to explain to her my situation, she got even more confrontational and refused to let me talk. I asked for her last name because she already told me her first (Marie), she refused and hung up. Reassuring me that Jeep has no plans to help me.

Third attempt: About 5mins later I called in again and luckily this time, talked to a very helpful lady who told me all my case numbers and all were open and I am assigned a case specialist, she tried transferring me to him but no answer. So I thanked her very much and told her About the last employee I talked to.

so rewind to Monday, a gentleman called me and informed me he was with the warranty department with FCA and just wanted to go over what happened. I explained and he’s been very helpful up to this point. I called him yesterday after being notified I was assigned a “case specialist” and asked him if that was him. He said no, he doesn’t do case specialist work. Fast forward to today, and the third lady told me that he was my case specialist and still can’t get ahold of him. I’ve tried to call him and every time I’ve called in the past he answers on the second ring... today I can’t reach him... what is happening at @JeepCares, their needs to be a lawsuit just against that department! I’ve had more help and communication talking to extended car warranty calls..

Did your attorney tell you to settle with the insurance company rather than deal with FCA?

 

[WranglerMan]

So you’re saying if it was a Ford Raptor that went up in flames that Ford would have cared?

Never said that but I would be dammed if I would give $$$ to FCA after they treated me like this, Ford, Toyota etc......May do the same thing but no mor $$ to FCA, it’s just the principal to me, same would be if Ford or another maker treated me like this.

I have been very lucky and have only had a few minor things happen to my JL and all were covered by warranty but if mine burned up and they did not get square with me I would be DONE....

 

[loplop]

This situation sucks, and no one should have to either experience a total loss from a spontaneous vehicle fire or be afraid that their vehicle will suffer a spontaneous vehicle fire.

That said, you might save yourself some anxiety by following the path of least resistance here.

Your immediate financial relief comes from your insurance company. You should only be out your deductible and any discount they give for fair use of the vehicle. The concept of insurance is to make you whole again—such that you could take that money and buy a vehicle of the same model year and same mileage as yours. If this didn’t happen, then your beef is with your insurance company, not Jeep.

With regards to accessory coverage, your claim again lies with your insurance company. If your insurance does not cover accessories then it’s a hard lesson to learn, and a reminder to us all to call our agent’s to discuss accessories coverage.

Beyond that, if your insurance company believes the other party (Jeep) was at fault, they will subrogate and do your arguing for you. They will be much more persuasive than a single individual. If they are successful, you will get your deductible back, as others mentioned above.

Your next action is to contact NHTSA and make a complaint, which I think you already did. If it becomes a widespread enough issue, NHTSA will investigate and you may get a settlement. If you make a separate deal with Jeep now, you will in all likelihood not be eligible for any future settlement money.

Those are the steps I would take, and nothing beyond that. There’s a variety of reasons why Jeep won’t help you out of band here, and none of them relate to their concern for you or care for you as a customer. Contact an attorney if you’d like more detail on your options and the landscape of these types of issues. Or just do these steps, move on, and save yourself a lot of time and anxiety.

I am not a lawyer, so this is not legal advice. I do have direct experience with lemon law, NHTSA investigations, mechanical failure settlements, total-loss insurance payouts, insurance subrogation, and Jeep themselves, so I offer this in the hope you can learn from my mistakes, experience, and past heartache.

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