jedisrus
Well-Known Member
- Thread starter
- #1
Let me preface this by saying that I know that all of our JLs have an undesirable gap between our fenders and the body.
I also know about the fix by installing some weather seal found here. I've already done that and it is how I discovered my current issue.
My fender gap is getting bigger on my driver rear fender. I noticed today because the weather seal had fallen completely in the gap.
So I call my Jeep dealer to schedule a time for them to take a look at it. The phone rings about a dozen times before the automated message picks up. I press 1 for service. That sends me to the same automated message. I press one again. Rings about 10 times and a real person asks if I can hold. And before I can answer they put me on hold. They come back on the line after about a minute. No big deal. Places get busy.
I explain my situation and as to schedule a time to have them look at it. I am told that it is body damage and they don't deal with that. But she can give me the name of the shop they recommend. I ask if they will be covering the repair that the shop does. She says she doesn't know but offers to get me to the service manager who should be able to answer my questions.
Dominic gets on the phone. I tell him what is going on and he asks when I purchased the Jeep. I tell him in December. He replies that it has been around 4 months and it would no longer be covered by them. I ask if he is serious that a $50K+ vehicle has a gap developing between the fender and the body and he seriously expects me to believe this would not be covered beyond 90 days. He says that is the situation. They have no idea if I caused the damage by going off-roading. I could have got a stick jammed in there or something. I bring it to his attention that his first inclination is to blame the issue on something I must have done. He said that is indeed his first inclination since it has been more than 90 days. I ask for his name again and verify that he is the service manager. He gives me his name but says he is a salesman.
I tell him that I am on my way to the dealership and that he should probably make is service/sales/general manager aware of the conversation we just had.
I get to the dealership and ask to speak to the service or sales or general manager. I relay this whole debacle to the sales manager who actually made the deal on my Jeep. He listens patiently, apologizes, and says that it is pretty easy to determine if this should be covered under warranty. He asks if I can have them take a look at it now and I say that is all I wanted to schedule when I called.
He takes it back and within five minutes comes back and says it will be covered under warranty and asks if I can leave it overnight so they can do the repair tomorrow. I elect to bring it back in the morning to get the repair done.
Why did this have to be so hard? Is it really that difficult to just go ahead and schedule the appointment and have the powers that be deal with making a diagnosis and decision? I apologize for the long rant. I was just dismayed at the level of unprofessionalism from my dealership.
Some pics of what I would like them to fix.
I also know about the fix by installing some weather seal found here. I've already done that and it is how I discovered my current issue.
My fender gap is getting bigger on my driver rear fender. I noticed today because the weather seal had fallen completely in the gap.
So I call my Jeep dealer to schedule a time for them to take a look at it. The phone rings about a dozen times before the automated message picks up. I press 1 for service. That sends me to the same automated message. I press one again. Rings about 10 times and a real person asks if I can hold. And before I can answer they put me on hold. They come back on the line after about a minute. No big deal. Places get busy.
I explain my situation and as to schedule a time to have them look at it. I am told that it is body damage and they don't deal with that. But she can give me the name of the shop they recommend. I ask if they will be covering the repair that the shop does. She says she doesn't know but offers to get me to the service manager who should be able to answer my questions.
Dominic gets on the phone. I tell him what is going on and he asks when I purchased the Jeep. I tell him in December. He replies that it has been around 4 months and it would no longer be covered by them. I ask if he is serious that a $50K+ vehicle has a gap developing between the fender and the body and he seriously expects me to believe this would not be covered beyond 90 days. He says that is the situation. They have no idea if I caused the damage by going off-roading. I could have got a stick jammed in there or something. I bring it to his attention that his first inclination is to blame the issue on something I must have done. He said that is indeed his first inclination since it has been more than 90 days. I ask for his name again and verify that he is the service manager. He gives me his name but says he is a salesman.
I tell him that I am on my way to the dealership and that he should probably make is service/sales/general manager aware of the conversation we just had.
I get to the dealership and ask to speak to the service or sales or general manager. I relay this whole debacle to the sales manager who actually made the deal on my Jeep. He listens patiently, apologizes, and says that it is pretty easy to determine if this should be covered under warranty. He asks if I can have them take a look at it now and I say that is all I wanted to schedule when I called.
He takes it back and within five minutes comes back and says it will be covered under warranty and asks if I can leave it overnight so they can do the repair tomorrow. I elect to bring it back in the morning to get the repair done.
Why did this have to be so hard? Is it really that difficult to just go ahead and schedule the appointment and have the powers that be deal with making a diagnosis and decision? I apologize for the long rant. I was just dismayed at the level of unprofessionalism from my dealership.
Some pics of what I would like them to fix.
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