FCA just cancelled my warranty because of "aftermarket stuff"

[Stormin’ Moorman]

After 24 days of being in the shop, FCA decided to cancel my warranty because of "aftermarket stuff". Now i can't tell you exactly what aftermarket stuff, but definitely some of it. The 37" tires were mentioned a few times, but I'm not sure what else.

The problem is that my front axle won't engage when i put it in 4WD after the jeep gets warm; so cold it will engage fine...drive it for 20 mins and it won't engage. I can even put it in 2L, probably the only JL on the planet that can perform that trick.

After 24 days of Jeep jerking me around i brought the Jeep to them malfunctioning and it was throwing 2 codes, P215C and P1DB6. These are I believe "Sector shaft speed correlation" and "vehicle speed signal performance".

These codes are linked to five sensors on the Jeep, the ABS sensors at each wheel and the sector speed shaft. I am bringing it into Toyota this morning to see if they can fix it. Whether this issue is caused by "aftermarket stuff" or not is TBD, but the service I've gotten from Jeep is the worst I've ever experienced. 24 days for 2 codes and probably the laziest group of people I've ever met. I caught them lying to me several times when they say they worked on my Jeep and didn't.

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[Aramis76]

Did FCA cancel it or was it the dealer that simply refused to work on it any further?

I would try another Jeep dealer. Also, as far as I can know, they can't simply cancel a warranty, they have to prove your mods did the damage and then only that part will not be covered, your warranty is still valid for other stuff.

 

[Amaruq]

Which dealer did this to you?

 

[rustyshakelford]

Try a different dealer. That’s horrible they had it for 24 days. Check their lot, if they built any for sale you can challenge their integrity. However, best bet is to just find a dealership that is honest

Brett

 

[Toycrusher]

However, If your running 37s, I wouldn't hold my breath for drivetrain warranty. Sure it mostly handles them just fine, but it's not FCAs fault if it had a mechanical failure because of the added stress of your big tires.
If there is a sensor glitching, then that is FCAs fault. I would look for another dealer as suggested here. When you go, approach the service manager nicely. Let them know the issue, and allow them to do their job. If you come in upset and frustrated, you aren't going to get much help from the new dealer either

 

[SecondTJ]

Your 37” tires are enough to void the warranty on any drivetrain related issues

 

[Creeker]

A couple of bits of information

https://www.dtcdecode.com/Jeep/P215C

and

https://www.dtcdecode.com/Jeep/P1DB6

Interesting info on the CAN Bus

https://pmmonline.co.uk/technical/can-bus-fault-finding-tips-and-hints-part-1/

Good luck on finding the troubles.
Please keep us posted.

 

[Creeker]

If 37's void a warranty, then why does Mopar (FCA) sell a kit to carry 37's?

https://www.mopar.com/content/dam/mopar/pdf/performance-catalogs/jeepperformancepartscatalog.pdf

From the Catalog:

 

[dsgrey]

Odd since when I bought my Jeep over a year ago, the dealer had a new one on their showroom floor with $20k in overpriced aftermarket upgrades including 37s. I'd like to see that dealership void warranty later when they sold a Wrangler they had customized.

 

[viper88]

If 37's void a warranty, then why does Mopar (FCA) sell a kit to carry 37's?

https://www.mopar.com/content/dam/mopar/pdf/performance-catalogs/jeepperformancepartscatalog.pdf

From the Catalog:

Mopar also sells a lift kit but it is not covered under the extended warranty unless you pay for extra coverage. There is specific language in the warranty contract abut this.

 

[Stormin’ Moorman]

Did FCA cancel it or was it the dealer that simply refused to work on it any further?

I would try another Jeep dealer. Also, as far as I can know, they can't simply cancel a warranty, they have to prove your mods did the damage and then only that part will not be covered, your warranty is still valid for other stuff.

The dealership said they got this from FCA, but i have been unable to reach them yet. All the Jeep dealerships around me are owned by the same company (Step One Auto), that's why i brought it to Toyota.

 

[Stormin’ Moorman]

Which dealer did this to you?

Step One in Savannah, GA

 

[Stormin’ Moorman]

However, If your running 37s, I wouldn't hold my breath for drivetrain warranty. Sure it mostly handles them just fine, but it's not FCAs fault if it had a mechanical failure because of the added stress of your big tires.
If there is a sensor glitching, then that is FCAs fault. I would look for another dealer as suggested here. When you go, approach the service manager nicely. Let them know the issue, and allow them to do their job. If you come in upset and frustrated, you aren't going to get much help from the new dealer either

It's definitely not a mechanical issue. It works sometimes but not others, and the error codes indicate a sensor issue.

 

[Creeker]

When this dealer sells this $73K Gladiator, are they going to tell their customer that the 37's are going to void the warranty?

 

[PyrPatriot]

how many miles on the Jeep, which model/axles, and how many of those miles with the 37s?

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