Wiz, I guess this really call for some adjustment of expectation on my part. I used to own Nissan Rogue, and my main ride is Honda CRV - and both of them has never give me any problem like this - well at least not new cars. I know that my Nissan service center messed up my car but it was due to the incompetence of their mechanics. Honda on the other hand has been very consistent and its still running well at 40K miles. I did service the cars when expected though. I did not have much experience with Jeep though. I agree with you about the three factors that you put up above - which I guess I can say yes to all of them. Maybe that is the reason why I am so leery (in addition to the previous experience with my first Jeep) about anything that goes on my new ride. And it is a souped up Rubicon! Lot of money were invested.im really looking forward to my Jeep but to expect a vehicle to be without issues is fixating yourself on the path to disappointment. Humans to some degree still build vehicles and all of them make mistakes. Ultimately your experience will be defined by three factors; customer service, enjoyment of the vehicle and whether or not it suits your needs
Chris, with all respect I don't understand how this is even a norm. What you posted shows that there are serious issues with JLs - do FCA just don't care or do they know that people like me love my Jeep based on some intrinsic values (such as culture associated with it, or full open top, lifestyle?) If that is the case, maybe Jeep know that we dont have that many options? I believe that, Jeep is going to have some serious competition with Ford on the upcoming Broncos because people that does not have such strong sentiments like me would not be buying Jeep if there are high fault rates. In this case, it is great that Broncos are coming into the picture because now FCA will have to increase their quality control (unless Broncos have the same quality issues as Jeep)Count your blessings that the only issue you have experienced so far was a faulty wiring harness.
These JLs are certainly not known for their build quality, anyone who cares to refute that should take a look over at the issues section of the forum . . . 100 pages long in only 2 years.
Aldo, name is Ken and yes I am very happy with my dealer. and what is K-Car?It is true that most automakers have quality issues these days; even Mercedes-Benzes and BMWs. But at least one has a good chance of getting a decent dealer treatment with those brands. These Jeeps are fast approaching luxury prices but FCA's customer treatment is still as if we bought a used K-Car.
In the OP's case, he is happy with his dealer. That's half the battle right there.
Mark, thank you so much for sharing your thoughts and your experience (regret that you have a lot of negative experiences - I applaud you for the way you are handling it because I would have gone bananas!) I cannot imagine you going through all the things that you mentioned - and yes I understand your point about seeing the big picture. That even though my Jeep is new, and it might be faulty, the problem is small and not serious. Just like another person that recommended a bluetooth OBD - I am going to purchase one (any recommendations? I saw some that was made like 5 years ago - is it relevant to my new Jeep) Having that gadget will indeed make me less nervous because I will get an idea of whats wrong with my Jeep even before bringing it in. Expectation is everything I guess.Lots of new vehicles have issues. It's fortunate that you found yours quickly in its life and it was fixed by the dealer without any hassle. It does suck that you had a noisy diff on your last Jeep and the new one is having issues but I wouldn't necessarily worry about your new Jeep.
For instance, my Mazda3 had a rattling passenger door speaker since new and around 15k miles the passenger door switch that turns the interior lights became inoperative. Both fixed without issue at my local dealer (which has been outstanding).
I strongly recommend you get a bluetooth OBD-II reader to pull codes yourself - it will allow you to Google your code and get an idea of what's wrong. They're cheap, like $20 or less.
Ricky, I don't know whether all Jeep parts are from China, but yes, I cannot have my car to last forever but it being a new vehicle, I guess I am just a bit nervous especially after spending so much money on this toyA pinched harness is not too bad... If this is the worst problem you have you're lucky. I believe they are engineering parts at 85% integrity, they can't have your car last forever can they? The issue is even at 85%, they will all fail eventually 100% of the time. I blame CHINA!!
I would like to thank all of you that shared your experiences and telling me to count my blessings that the problem that I am experiencing are not that serious. I am not very hands on with cars, and being in the dark sorta make me feel nervous. I guess moving forward, knowing that this is a sort of a norm (which I think it should not be) I am adjusting my expectation and will try to be more relaxed if my Jeep is having any problem in the future. And yes, the bluetooth OBD is definitely a good supplemental tool to have in dealing with such inconsistencies.
I really appreciate all of you for sharing! It really helped.