Tylerjcloud92
Well-Known Member
- Thread starter
- #1
So, long story short me Jeep has been in the shop for almost 13 weeks. It has a popping noise coming from the from end when you turn. I won’t go into the technical details on what all they tried the point of this is how it was handled by Jeep customer service. I had a star case open on it the entire time. My case manager barley called me or the dealership to update or advise. I called constantly often to get no call back at all. The majority of this time I was driving my own car and opting out of a rental. So finally after all this I ran out of patience and decided to just trade in my Jeep, I called my case manager and asked if I closed out my case with Chrysler without the issue being fixed if I could still get reimbursed for the payments that I’ve made over 3 months while it’s been the the shop. (I’d been told multiple times this was going to happen) I was told yes and given no contingencies. After finding a used vehicle I wanted I called again to confirm and was told yes again and that she would verify weather or not I’d get 2 payments or 3. After no response within the time she said she’d call back (literally the case every time I called during this whole thing.) she said they wouldn’t be doing it at all because I wasn’t trading for a fca vehicle. I asked to talk to a supervisor and contacted @JeepCares and when the supervisor called back they agreed to do the 3 payments full stop no qualifiers, no let me check with this person first nothing. That was yesterday. Today I get another call by the supervisor sayingthat they aren’t actually going to pay me anything. This is the kind of service You get with FCA and I’ll never buy another one.
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