Every single time I call it’s at least 3.5 hours for an oil change! Ridiculous!!!!I've had multiple problems with them as well..
1. I replaced the traction control module on an older car I had and needed the gear ratio updated on the module. This is an easy change but they called me 2 hours later telling me the mechanic had trouble getting it to work and was going to charge me more than the agreed upon price. Turns out the tech blew a fuse and couldnt figure out why it wasnt communicating. I told them it worked the moment I dropped it off and handed them the keys because I was monitoring it with my own OBDII sensor to drive it to the destination. They ended up taking a portion off of the overall work but it still wasn't the agreed upon price. I was stuck though as only a dealer can reprogram the module.
2. I bought a new wrangler and it was overheating. I made an appointment to see them and limped it to them. I sat in line and it allowed the engine to cool off. I explained to them that the engine is overheating and they need to take a look. The jeep only had 300 miles on it at the time so I wasn't going to even bother looking at it. They told me I needed to "show them" it overheating. So I angrily drove around the block until the engine was in the red so they could see me actively damaging the engine. Never understood that one...
3. Made an appointment for an oil change.. dude told me that his techs went to lunch together and it would be atleast 2 hours before I could get the vehicle back. I asked why I even needed to make an appointment then. Turns out they dont even utilize them for oil changes.
can you take it to another dealer for the oil change?Every single time I call it’s at least 3.5 hours for an oil change! Ridiculous!!!!
I’m only bothering with it since the diesel is kind of a bitch to do an oil change on and expensive and I’ve got like 4 free from Jeep wave. After that definitely never using them again
funny you say that,,,Lew (Can't remember how to correctly spell his name), from Buena Park Jeep (Premier Jeep) has always been decent with me. Reading so many horror stories about Jeep Service, the bar was set pretty low and while the service times don't always pan out, he's very friendly at the least. Helped me with no issues to perform my steering box tsb and 1 oil change.