NYJeepGirl74
Well-Known Member
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- #1
I am a long time jeep owner. This is my 5th Jeep Wrangler and I also currently lease a Jeep Gladiator as well that my husband primarily drives. I have never had any major issues with any of my jeeps in the 20 years I have owned them. My current Jeep was the ultimate for me to buy. I purchased 2018 Jeep Wrangler JL Unlimited Rubicon in firecracker red. It now has 40,000 miles on it after two years. Has lived its entire life in my garage when not being driven and has been pampered since day one. The havoc started on October 9th. I made a left turn onto the road and saw a Check Engine light come on immediately followed by a service shifter light, and then the following as well. Sway Bar disconnect lights, air bad lights, Emergency brake light, ABS lights, lightening bolt light, and then I lost complete power steering which is not easy to drive without. I drove about 2 more miles to a friends house and parked it in her driveway. We go it towed from her house. Tow truck guy could not get it to turn on. No lights would work. He could not get it into neutral to put it on flat bed. Had to put soap under back wheels to get it onto flat bed. He called me once he got to dealer to tell me he hit a large bump transporting it to dealer and when he went to unload it everything was working again with the exception of still having the check engine light. The Watkins Glen dealer(Maguire) said they would not be able to look at it until the following Wednesday the 14th of October. They also told me just so you know we only have level 1 techs here at our shop so if this goes beyond a level 1 issue we won't be able to do anything and it will have to go to another dealer. I started a case with Jeep Cares on October knowing that it was over 36k warranty. This does not seem normal on a 2 year old vehicle. So the service department called me on Wednesday to say they followed a Star Case they found on it and checked some harness plugs and reseated and applied electrical grease. He asked if he could keep the Jeep until Friday the 16th and drive it each day to confirm it was fixed. He called me late on Thursday to say he didn't even make it 1 mile and all reported symptoms happened again. I told him I would be in on Friday to attempt to get it to Ferrario Jeep in Elmira where they have higher level of techs. I got into the jeep on Friday and it started and I proceeded to head down the road. Immediately the lights began again, sway bar disconnect errors, shifter errors, no speedometer, all error lights on, lost my power steering, no turn signals, no fuel guage, no flasher lights, dash screen rebooted several times along the way. Then a new message appeared. I could not get out of 1st gear and dash kept displaying message "Service transmission, contine in D. Do not Shift or Turn Engine off until you reach a desired location. You may not be able to shift again until serviced." So i just kept going. I also lost my power steering. This was a very dangerous situation on my end. I could not drive past 25mph because stuck in 1st gear. I had not flashers, turn signals, hazard lights. I had to drive this way for 25 miles to the next dealer. Once I got to the dealer I was not able to turn the Jeep office push button would do nothing. I was able to shift into park. The cooler fan was roaring at this point. Went inside and let service manager know, he said leave it and he would take care of it. I gave him some info on what the other dealer checked and also some print outs form info on this board about the other jeeps that have had this same series of issues and what things were done. Primarily checking the wire harness up near the sway bar disconnect. Called this morning 10/19 to check on any progress. Service manager said they checked that harness and could find any rub points and now they are waiting on Jeep Cares for further work since over 36k miles.
To say I am frustrated is an understatement. This is a 50k plus vehicle, and only 2 years old. This also appears to be happening on many Rubicons including newer ones then mine. I have been without a vehicle for 10 days now and had to drive my Jeep in a very dangerous situation with no lights, no power steering and having multiple system failures. I was offered no assistance or help with transporting my vehicle from the dealers or Jeep Cares. I am not feeling like "Jeep" actually cares at the moment.
On top of it I also discovered I have the bubbling paint happening in approximately 5 places on our near my door hinges. Which Jeep Cares tells me I have up to 5 years to have that fixed. It is a known issue on many jeeps from Galvanic corrosion with the aluminum panels. The bad part it the issue tends to reoccur which Jeep Cares concurred and said wait until almost 5 years and then have it all fixed and trade it in before it happens again. Great solution except I wanted to be able to keep my Jeep longer then that - this was my dream configuration and now its a nightmare that I am still paying $500 a month for without a functional jeep. If anybody has an ideas or suggestion I would appreciate it.
To say I am frustrated is an understatement. This is a 50k plus vehicle, and only 2 years old. This also appears to be happening on many Rubicons including newer ones then mine. I have been without a vehicle for 10 days now and had to drive my Jeep in a very dangerous situation with no lights, no power steering and having multiple system failures. I was offered no assistance or help with transporting my vehicle from the dealers or Jeep Cares. I am not feeling like "Jeep" actually cares at the moment.
On top of it I also discovered I have the bubbling paint happening in approximately 5 places on our near my door hinges. Which Jeep Cares tells me I have up to 5 years to have that fixed. It is a known issue on many jeeps from Galvanic corrosion with the aluminum panels. The bad part it the issue tends to reoccur which Jeep Cares concurred and said wait until almost 5 years and then have it all fixed and trade it in before it happens again. Great solution except I wanted to be able to keep my Jeep longer then that - this was my dream configuration and now its a nightmare that I am still paying $500 a month for without a functional jeep. If anybody has an ideas or suggestion I would appreciate it.
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