Drago Jeep Products: Incredible customer service

[John VonJeep]

Just wanted to give a MAJOR shout-out to @DragoJeepProducts. I ordered their RotoPax Spare Tire Mount (https://dragojeepproducts.com/products/rotopax-mount-holder-bracket-for-mopar-tire-carrier) a few weeks ago.

It's a very nice product. Very well-made and beefy. Nicely finished.

But there was one big problem: Because XRs have extended tail lights (something about the sensors needing to clear the fender extensions), the carrier made contact with the rear tail light. It wasn't much, but it did push the tail light in a bit.

Not a viable long-term setup as the carrier would eventually damage the light.

I contacted Drago about it and they have been wonderful.

They apologized. No need. Who could have anticipated this?

Then we talked it through a bit. "What if we raised the carrier by an inch? Would that clear it?"

I told them yes. They said they were already welding a new version. Long story short, it arrived today. They included a return label for the old one and everything.

Simply incredible customer service -- especially these days. This was nobody's fault. I don't even think most people realize that the XR has extended tail lights at all. They could have said "sorry, you're out of luck." But instead they went above and beyond to find a solution.

I am so impressed. A++ effort all around.

(stock photo)

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[Strommen95]

Glad to hear they’re good people. I honestly never heard of them but will keep them in mind going forward.

 

[Sssuperdave]

Just wanted to give a MAJOR shout-out to @DragoJeepProducts. I ordered their RotoPax Spare Tire Mount (https://dragojeepproducts.com/products/rotopax-mount-holder-bracket-for-mopar-tire-carrier) a few weeks ago.

It's a very nice product. Very well-made and beefy. Nicely finished.

But there was one big problem: Because XRs have extended tail lights (something about the sensors needing to clear the fender extensions), the carrier made contact with the rear tail light. It wasn't much, but it did push the tail light in a bit.

Not a viable long-term setup as the carrier would eventually damage the light.

I contacted Drago about it and they have been wonderful.

They apologized. No need. Who could have anticipated this?

Then we talked it through a bit. "What if we raised the carrier by an inch? Would that clear it?"

I told them yes. They said they were already welding a new version. Long story short, it arrived today. They included a return label for the old one and everything.

Simply incredible customer service -- especially these days. This was nobody's fault. I don't even think most people realize that the XR has extended tail lights at all. They could have said "sorry, you're out of luck." But instead they went above and beyond to find a solution.

I am so impressed. A++ effort all around.

(stock photo)

Love mine too! They were great to work with.

 

[BadIdea2.0]

Just wanted to give a MAJOR shout-out to @DragoJeepProducts. I ordered their RotoPax Spare Tire Mount (https://dragojeepproducts.com/products/rotopax-mount-holder-bracket-for-mopar-tire-carrier) a few weeks ago.

It's a very nice product. Very well-made and beefy. Nicely finished.

But there was one big problem: Because XRs have extended tail lights (something about the sensors needing to clear the fender extensions), the carrier made contact with the rear tail light. It wasn't much, but it did push the tail light in a bit.

Not a viable long-term setup as the carrier would eventually damage the light.

I contacted Drago about it and they have been wonderful.

They apologized. No need. Who could have anticipated this?

Then we talked it through a bit. "What if we raised the carrier by an inch? Would that clear it?"

I told them yes. They said they were already welding a new version. Long story short, it arrived today. They included a return label for the old one and everything.

Simply incredible customer service -- especially these days. This was nobody's fault. I don't even think most people realize that the XR has extended tail lights at all. They could have said "sorry, you're out of luck." But instead they went above and beyond to find a solution.

I am so impressed. A++ effort all around.

(stock photo)

I want one of these as well. Do I need to call them and tell them I have an XR Jeep when I order? I don’t see a different item on their site.

 

[John VonJeep]

I want one of these as well. Do I need to call them and tell them I have an XR Jeep when I order? I don’t see a different item on their site.

I would let them know, yes. They've been great to work with.

 

[supermike]

They are small garage based shop. Owner do pick up his phone and lead time is around 2 weeks. Awesome product but do required some trimming, or you will crack your taillight at wide open. Just run it down on the belt sander and it’s golden.

 

[supermike]

And fyi XRs do not have “ extended “ tail light.

 

[oceanbretzke]

Just ordered mine definite;y to call them with the XR and the extended tail lights

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