Delays in production- wranglers

brsasquatch

Well-Known Member
First Name
BR SSQTCH
Joined
May 2, 2021
Messages
73
Reaction score
34
Location
Canada
Vehicle(s)
JLUSp - Sting Grey
Another Update!

This time begging for status update, nobody called to inform me. I had to insist a lot!
My Jeep is now JB = shipped to body vendor

Curious to know what on my build could not be done at the factory. Maybe the install of the LSD?

Depending on what will be installed, this could take 1 day to 2 weeks!

Time Line so far
April 8th - Confirmed Order with factory
April 21st - Confirmed D Status from Dealer
May 8th - VIN is now confirmed!
June 1st - Dealer contacted informing vehicle was being built
June 14th - Vehicle currently at JB Status - Shipped to Body Vendor
Advertisement

 

Sanchese

Well-Known Member
First Name
Carlos
Joined
Feb 14, 2021
Messages
170
Reaction score
120
Location
Toronto, Canada
Vehicle(s)
2012 Jeep Rubicon, 2021 Jeep Rubicon Unlimited
I contacted jeep cares.
Unfortunately they only take care of USA customers.
This was their reply:

"Thanks for reaching out directly to our team! Unfortunately, our @JeepCares teams are not present on Canadian forums because we are unable to assist customers outside of the United States at this time. Since we do not have access to your owner information, we recommend contacting the customer care in your region by email or by phone. You can find the contact information at the following link: https://www.fcacountryfinder.com/ or calling the Canadian Customer Care line at 1-800-465-2001. I hope this helps!

Thanks,

Courtney
Jeep Cares"


I ask where is jeep cares Canada?
Back at square one.
 

bilottag

Well-Known Member
First Name
Gus
Joined
May 3, 2021
Messages
126
Reaction score
80
Location
London, Ontario
Vehicle(s)
Ordered 2021 Wrangler High Altitude
I contacted jeep cares.
Unfortunately they only take care of USA customers.
This was their reply:

"Thanks for reaching out directly to our team! Unfortunately, our @JeepCares teams are not present on Canadian forums because we are unable to assist customers outside of the United States at this time. Since we do not have access to your owner information, we recommend contacting the customer care in your region by email or by phone. You can find the contact information at the following link: https://www.fcacountryfinder.com/ or calling the Canadian Customer Care line at 1-800-465-2001. I hope this helps!

Thanks,

Courtney
Jeep Cares"


I ask where is jeep cares Canada?
Back at square one.
And if you Contact Customer Care for Jeep Canada they tell you to contact your dealer.
JEEP/FCA Canada need to get their sh!t together. So frustrating!
 

Jweaton

Member
Joined
May 5, 2021
Messages
19
Reaction score
9
Location
London, Ontario
Vehicle(s)
2021 JLU Wrangler Willys
I contacted jeep cares.
Unfortunately they only take care of USA customers.
This was their reply:

"Thanks for reaching out directly to our team! Unfortunately, our @JeepCares teams are not present on Canadian forums because we are unable to assist customers outside of the United States at this time. Since we do not have access to your owner information, we recommend contacting the customer care in your region by email or by phone. You can find the contact information at the following link: https://www.fcacountryfinder.com/ or calling the Canadian Customer Care line at 1-800-465-2001. I hope this helps!

Thanks,

Courtney
Jeep Cares"


I ask where is jeep cares Canada?
Back at square one.
Word for word on the response I got from them. And Jeep Canada also said to talk to your dealer.
just spent an hour at the dealer. Had a nice chat with the sales manager. His hands are tied and can really only provide the status of the build. He did comment on the fact that there is a quota on how many builds go to each country/province per month. Wouldn’t be surprised if less then 100 wranglers make it to Ontario every month. He also said their dealership is seeing wranglers come in around 6 months. So only a couple more weeks to go if all goes well. But won’t hold my breath.
 

Sanchese

Well-Known Member
First Name
Carlos
Joined
Feb 14, 2021
Messages
170
Reaction score
120
Location
Toronto, Canada
Vehicle(s)
2012 Jeep Rubicon, 2021 Jeep Rubicon Unlimited
UPDATE (not Really!!!)
I called FCA Canada customer care line.
I asked them if over four months or more is normal.
They apologized for the delay.
They only kept on replying. " talk to your dealer. They will have the most updated information. "
What a crock of shXX !!
Will be calling my dealer.
 

Trodd

Member
Joined
May 4, 2021
Messages
5
Reaction score
3
Location
New Brunswick, Canada
Vehicle(s)
Ordered 2021 Wrangler Unlimited Sahara
UPDATE (not Really!!!)
I called FCA Canada customer care line.
I asked them if over four months or more is normal.
They apologized for the delay.
They only kept on replying. " talk to your dealer. They will have the most updated information. "
What a crock of shXX !!
Will be calling my dealer.
Yeah, I had the same answer. They apologized for the delay and told me to keep in touch with the dealer. This is month 8 for me! Just heard that they think it was painted yesterday and possibly shipped this week ...I'll believe it when I see it lol. So frustrating!
 

LilRhody

Active Member
Joined
Apr 14, 2021
Messages
29
Reaction score
10
Location
Ontario
Vehicle(s)
Jeep Wrangler
I got the same response from FCA Canada.

My dealer just says there is nothing they can do and they will call me when it comes in - no other info.
 

LilRhody

Active Member
Joined
Apr 14, 2021
Messages
29
Reaction score
10
Location
Ontario
Vehicle(s)
Jeep Wrangler
Was just told me Jeep will not be built - in spite of being in D1 since April. Blaming unavailability of chips for the roof and cold weather package.

Being sick of the runaround, I have canceled my order. Jeep will not be getting this Canadian’s money.
 

bilottag

Well-Known Member
First Name
Gus
Joined
May 3, 2021
Messages
126
Reaction score
80
Location
London, Ontario
Vehicle(s)
Ordered 2021 Wrangler High Altitude
Was just told me Jeep will not be built - in spite of being in D1 since April. Blaming unavailability of chips for the roof and cold weather package.

Being sick of the runaround, I have canceled my order. Jeep will not be getting this Canadian’s money.
Even after they assigned you a VIN? That is harsh. I feel for you.
 

BH6

Well-Known Member
Joined
Mar 29, 2021
Messages
113
Reaction score
85
Location
Guelph, ON
Vehicle(s)
2021 JLU Willys, 2010 JKU (Sold)
Was just told me Jeep will not be built - in spite of being in D1 since April. Blaming unavailability of chips for the roof and cold weather package.

Being sick of the runaround, I have canceled my order. Jeep will not be getting this Canadian’s money.
Serious? That's awful! :mad:😨
 

LilRhody

Active Member
Joined
Apr 14, 2021
Messages
29
Reaction score
10
Location
Ontario
Vehicle(s)
Jeep Wrangler
So the plot thickens.

Within an hour of being told I absolutely would not get the Rubi I ordered and should cancel my order, the dealer had a Sahara Unlimited arrive with every option I had requested on the Rubi except the colour.

WTF? Why is FCA building spec cars when they have active orders?
 

bilottag

Well-Known Member
First Name
Gus
Joined
May 3, 2021
Messages
126
Reaction score
80
Location
London, Ontario
Vehicle(s)
Ordered 2021 Wrangler High Altitude
So the plot thickens.

Within an hour of being told I absolutely would not get the Rubi I ordered and should cancel my order, the dealer had a Sahara Unlimited arrive with every option I had requested on the Rubi except the colour.

WTF? Why is FCA building spec cars when they have active orders?
Something stinks in Denmark.
 
Last edited:

Jweaton

Member
Joined
May 5, 2021
Messages
19
Reaction score
9
Location
London, Ontario
Vehicle(s)
2021 JLU Wrangler Willys
reposting from another tread in hopes that anyone waiting hasn't given up all hope.
-------------------------------
Finally was able to get my Jeep.
Here is is a quick recap of my timeline for those still waiting. hope you get yours soon as my dealer is now getting regular shipments of wranglers in.

ordered26-Jan-21
VIN assigned21-May-21
estimated delivery date12-Jul-21
Crypto sticker06-Aug-21
arrived at dealer11-Aug-21
picked up Jeep16-Aug-21
duration - 202 days

Here is what I ordered:
2021 MODEL YEAR WRANGLER UNLIMITED WILLYS 4X4
manual transmission
Cold Weather Group
Trailer Tow & HD Electrical Group
Uconnect 4C NAV & Sound Group
Dual Top Group
Safety Group
Mopar hardtop headliner
Customer Preferred Package 23W
LED Headlamp & Fog Lamp Group
Technology Group
Convenience Group
Side step

IMG_4194.png
 

slowpoke387

Well-Known Member
Joined
Aug 14, 2021
Messages
51
Reaction score
52
Location
USA
Vehicle(s)
in the market - 2022 Rubicon
reposting from another tread in hopes that anyone waiting hasn't given up all hope.
-------------------------------
Finally was able to get my Jeep.
Here is is a quick recap of my timeline for those still waiting. hope you get yours soon as my dealer is now getting regular shipments of wranglers in.

ordered26-Jan-21
VIN assigned21-May-21
estimated delivery date12-Jul-21
Crypto sticker06-Aug-21
arrived at dealer11-Aug-21
picked up Jeep16-Aug-21
duration - 202 days

Here is what I ordered:
2021 MODEL YEAR WRANGLER UNLIMITED WILLYS 4X4
manual transmission
Cold Weather Group
Trailer Tow & HD Electrical Group
Uconnect 4C NAV & Sound Group
Dual Top Group
Safety Group
Mopar hardtop headliner
Customer Preferred Package 23W
LED Headlamp & Fog Lamp Group
Technology Group
Convenience Group
Side step

IMG_4194.png
Holy Hell
 
Advertisement

Superchips TrailDash 3
 
Advertisement
Top