Rogueman_1
Well-Known Member
- First Name
- Michael
- Joined
- Apr 8, 2020
- Threads
- 5
- Messages
- 121
- Reaction score
- 283
- Location
- California
- Vehicle(s)
- Granite Crystal 2020 JLUR
- Vehicle Showcase
- 1
- Thread starter
- #1
Just a friendly heads up for my Jeep brethren than may be shopping for a new vehicle anytime soon.
Rydell Chrysler Jeep Dodge Ram in San Fernando pulled a fast one that cost me almost 4 hours of wasted time. In a nutshell...
I had been shopping online with several dealerships local to me (Torrance, Huntington Beach, and San Fernando). I had bought my previous 2015 JKUR brand new at the Torrance dealer (Scott Robinson) and they had a vehicle that I really liked (the one I ended up with) however doing my due diligence, I decided to shop around. Huntington Beach Jeep had interesting vehicles in stock and a large stock at that, however their prices are just outlandishly high and they weren't really too concerned about budging on price despite Covid era sales plummeting. Oh well... there are other dealerships right? So then I see a vehicle that I was ready to pull the trigger on at Rydell... or so I thought...
I found a stock 2020 Diesel Rubicon fully loaded with Sky One-Touch at Rydell $1,700 below invoice. I called as soon as the sales staff opened up at 10:00 am (they are only doing visits by appointments at the dealership). I just wanted to verify that the vehicle was in fact there and was in fact available. The dealership is about an hour away from me. I got the operator and left my info as she stated they were on a skeleton crew and would have a sales associate call me back. 3 hours later... nothing. So I called back and got the same thing. 2 hours later... nada. So then I go online to their website and get on the live chat feature figuring I might get an answer there. Bear in mind, I am ready to buy NOW! And I let the operator know this twice on the phone. After a brief chat session online I get a call from some associate working from home but who has access to the inventory etc. April is her name. April assures me that the vehicle is in stock and is available as it was special ordered but the buyer couldn't get financing. Great I thought! I made the appointment to high tail it out there first thing in the morning with my checkbook in hand ready to roll. She said she would get ahold of her manager and tell them to prep the vehicle for delivery (pick up) before I got there. She knew how far away I lived.
I rolled in at 10:30 excited. The apprehensive feeling came on pretty quickly when I didn't see the vehicle up front and spit-shined ready to roll. It was there but across the street. Oh well I thought, they are probably doing prep on it and will bring it over. I was told by April to ask specifically for a Sales Manager so that we don't waste any time. That didn't happen and I was passed off to a sales rep who had me sit at his desk while he asked me "So what vehicle are you interested in...?". Really? Now I'm getting nervous. I explain to him that I spent half an hour not he phone yesterday with April and laid this all out. I told him the red Rubicon diesel. Imagine my surprise when he looked at me and said, "They did tell you that particular vehicle is sold right?" Nobody called me the day before telling me this......
I got a ride out there from a friend who had other things to do so he just dropped me off assuming I would have a ride home. You can imagine the conversation I had with the sales manager(s) at this point. I'll spare you the foul language but it wasn't pretty. Now they are trying to pass off other Jeeps at me while profusely apologizing.
Like I would ever give that place any business. I waited another hour for my wife to come pick me up. Then an hour back home to the dealership that I should have just started with and stuck with to begin with (Scott Robinson) where I purchased my current Jeep on the spot.
Shame on you Rydell for the bait and attempted switch. Shame on you and your dirty tactics. I took my $62k elsewhere that day. Your loss.
Rydell Chrysler Jeep Dodge Ram in San Fernando pulled a fast one that cost me almost 4 hours of wasted time. In a nutshell...
I had been shopping online with several dealerships local to me (Torrance, Huntington Beach, and San Fernando). I had bought my previous 2015 JKUR brand new at the Torrance dealer (Scott Robinson) and they had a vehicle that I really liked (the one I ended up with) however doing my due diligence, I decided to shop around. Huntington Beach Jeep had interesting vehicles in stock and a large stock at that, however their prices are just outlandishly high and they weren't really too concerned about budging on price despite Covid era sales plummeting. Oh well... there are other dealerships right? So then I see a vehicle that I was ready to pull the trigger on at Rydell... or so I thought...
I found a stock 2020 Diesel Rubicon fully loaded with Sky One-Touch at Rydell $1,700 below invoice. I called as soon as the sales staff opened up at 10:00 am (they are only doing visits by appointments at the dealership). I just wanted to verify that the vehicle was in fact there and was in fact available. The dealership is about an hour away from me. I got the operator and left my info as she stated they were on a skeleton crew and would have a sales associate call me back. 3 hours later... nothing. So I called back and got the same thing. 2 hours later... nada. So then I go online to their website and get on the live chat feature figuring I might get an answer there. Bear in mind, I am ready to buy NOW! And I let the operator know this twice on the phone. After a brief chat session online I get a call from some associate working from home but who has access to the inventory etc. April is her name. April assures me that the vehicle is in stock and is available as it was special ordered but the buyer couldn't get financing. Great I thought! I made the appointment to high tail it out there first thing in the morning with my checkbook in hand ready to roll. She said she would get ahold of her manager and tell them to prep the vehicle for delivery (pick up) before I got there. She knew how far away I lived.
I rolled in at 10:30 excited. The apprehensive feeling came on pretty quickly when I didn't see the vehicle up front and spit-shined ready to roll. It was there but across the street. Oh well I thought, they are probably doing prep on it and will bring it over. I was told by April to ask specifically for a Sales Manager so that we don't waste any time. That didn't happen and I was passed off to a sales rep who had me sit at his desk while he asked me "So what vehicle are you interested in...?". Really? Now I'm getting nervous. I explain to him that I spent half an hour not he phone yesterday with April and laid this all out. I told him the red Rubicon diesel. Imagine my surprise when he looked at me and said, "They did tell you that particular vehicle is sold right?" Nobody called me the day before telling me this......
I got a ride out there from a friend who had other things to do so he just dropped me off assuming I would have a ride home. You can imagine the conversation I had with the sales manager(s) at this point. I'll spare you the foul language but it wasn't pretty. Now they are trying to pass off other Jeeps at me while profusely apologizing.
Like I would ever give that place any business. I waited another hour for my wife to come pick me up. Then an hour back home to the dealership that I should have just started with and stuck with to begin with (Scott Robinson) where I purchased my current Jeep on the spot.
Shame on you Rydell for the bait and attempted switch. Shame on you and your dirty tactics. I took my $62k elsewhere that day. Your loss.
Sponsored