Paul Hess
Member
- First Name
- Paul
- Joined
- Oct 15, 2018
- Threads
- 0
- Messages
- 17
- Reaction score
- 22
- Location
- Lancaster, Pa
- Vehicle(s)
- 2018 jeep Sahara
My story. Hope it helps.Yes, I've read the Star Case and did notice the notation to dealerships to NOT adjust the steering box. However other members have had luck with dealers doing the adjustment with positive results as well as Jeep Informent doing the same with positive results. I just don't seem to understand why it can't be completed. I'm no mechanic by any means, but if this is giving a tighter response to steering, what negative effects is it doing? If the bigger picture isn't a mechanical issue but more of a cost issue for FCA without being a critical safety issue, that's sad. I have had multiple Wranglers, both stock and custom, and this "play" in the steering without response from the tires isn't normal. And for the dealership to charge me for diagnostic tests because they couldn't find anything "wrong" with their tests is also a mistreatment to customers loyal to the Jeep brand.
I definitely feel for everyone that has this issue. We purchased our jeep in September and have been dealing with loose steering from day one. It's been to the dealer mutiple times. Finally I met the lead service manager and showed him the play in the steering wheel compared to the wheels moving. I had 4" from center left or right. They moved the adjustment nut and that helped. But only for a while. Finally I was fed up and here's how I got it resolved. 1. Called jeep cares and started a case. They returned my call and I explained the problem. They informed me they would pressure the dealer to fix the issue. 2. Called the dealer and set up an appointment. I then called my jeep cares rep and she called the dealer to let them know they had a case and would follow it through to completion. 3. Dropped off the jeep and told them I would not pick it up until I know they replaced the box. One day later they called and said Star told them the 1/4 turn in adjustment was a no no and they were advised to reset to factory settings and do a cpu flash. I said nope not good enough. I then emailed them the case study posted on this site and said here is the fix with no exception and the jeep is staying there until it is fixed. They emailed Star my email and within a few minutes Star sent an exact procedure for fix. I picked it up Wed and took it on a long trip last night and this morning. Around town, perfect; highway even more tight. I can let go of the steering for 10 plus seconds at 75 mph and it stays straight. Before I couldn't even look down at the radio without crossing lanes. The steering box is the fix. Jeeps cares has been daily following the procedure and has constantly called the dealer. My dealer here in Lancaster PA has a fix if anyone is close. Mine is the first one they have got pressed through but now know how to proceed. As soon as my dealer send me the case study I will post it. Hope this helps and be patient it is worth it.
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