blueweb
Well-Known Member
- First Name
- Jake
- Joined
- Mar 2, 2021
- Threads
- 6
- Messages
- 299
- Reaction score
- 468
- Location
- Grand Junction, CO
- Vehicle(s)
- '04 TJ Rubicon, '22 4xe Rubicon
- Thread starter
- #1
TL;DR: Mullahey Jeep dealership in Paso Robles, CA sold a dealer order 4xe that I put a non-refundable security deposit on. Do not trust any dealership that says they will hold a vehicle for you just because you put a security deposit onto a vehicle.
I put down a security deposit onto a 4xe that was a dealership order on 10/12. The vehicle was in transit during that time. I called the dealership periodically to see when it will arrive. On 10/26, they told me it will arrive next week. The week came and passed, I called last Friday 10/29 about the whereabouts of the 4xe. My salesman said it was delayed and they do not know when it will arrive; which is all fine by me. But on Sunday 10/31, I saw that the dealership removed the website listing of the 4xe, and it was marked as sold. I was like, they probably did this because there were too many people contacting the dealership acquiring about the 4xe. On Tuesday 11/2, I saw on the Jeep website that the 4xe switched from being 'in transit' to 'on dealer lot'. I thought that the dealership would call on me soon saying that they received it; they never did. And then I saw that the dealer 4xe build was taken down on Jeep's website from the search inventory section completely. I waited a little bit more, but then I checked the CarFax saw records that shouldn't be there yet. So I called my salesman from the dealership today 11/4, he said he will call me back, he never did. I tried contacting the dealership's General Manager about this matter instead, but he was such an airhead about the situation and told me he will get someone else to look into this. Then two hours later, a different salesman called me and told me that the 4xe I put a security deposit down was super delayed and has no ETA. Their solution was that I should put in my own customer order of a 4xe and the new order will arrive sooner than my previous dealer order 4xe. When I asked them if they sold it yet, they are saying no.
With all of the information taken entirely down from the internet about the Jeep, the biggest reason why I believe that the dealership sold the 4xe is based on the CarFax. Without me paying for the full amount for the CarFax, I am still able to see that there is already been 3 records listed on the 4xe's VIN CarFax, and the only record I can physically see is the Pre-delivery inspection completed on 10/28 by the dealership. There should be no way that the CarFax has already have records of anything if the 4xe is still delayed in transit to the dealership; other than the window sticker.
The weirdest thing about all of this is an email that I received from the dealership today. They forwarded an email to me from Stellantis stating:
I do not know why the dealership would send me this, but I guess it is interesting to see that Stellantis keeps track of the customer's browser history.
But anyway, if anyone has a recommendation of a different dealership to order from, please let me know. I will be willing to go out of state at this point. The only good thing that is coming from all of this is that I order 2022 instead of 2021.
To the person who might have the 4xe that is in question, congratulations on your purchase!
Missing: Have you seen this Jeep? It is lost.
Update 11/5: I ended up running the CarFax, it does say it was sold. I am still waiting on the dealership to call me back to order a different Jeep; I am just going to ask for my refund. I called Jeep customer service, and they will get a specialist to look into this further.
Update 11/12: Jeep customer service called me. Explained to me that the dealership did indeed sell the vehicle to some business on the date stated on the CarFax. Nothing that customer service can do about it unless it was a customer-built order. I contacted Mullahey to see if they admit to their wrongdoing, they deny everything. When I asked to give me a better deal on a custom-built order instead of MSRP, they refuse to do so and refunded me my money.
This is a big lesson learned to not put all of your trust in a dealership even if they are playing the friendly card. I am in touch with other dealerships and brokers into purchasing a 4xe that is either 9% off of MSRP or 5% off of invoice.
I put down a security deposit onto a 4xe that was a dealership order on 10/12. The vehicle was in transit during that time. I called the dealership periodically to see when it will arrive. On 10/26, they told me it will arrive next week. The week came and passed, I called last Friday 10/29 about the whereabouts of the 4xe. My salesman said it was delayed and they do not know when it will arrive; which is all fine by me. But on Sunday 10/31, I saw that the dealership removed the website listing of the 4xe, and it was marked as sold. I was like, they probably did this because there were too many people contacting the dealership acquiring about the 4xe. On Tuesday 11/2, I saw on the Jeep website that the 4xe switched from being 'in transit' to 'on dealer lot'. I thought that the dealership would call on me soon saying that they received it; they never did. And then I saw that the dealer 4xe build was taken down on Jeep's website from the search inventory section completely. I waited a little bit more, but then I checked the CarFax saw records that shouldn't be there yet. So I called my salesman from the dealership today 11/4, he said he will call me back, he never did. I tried contacting the dealership's General Manager about this matter instead, but he was such an airhead about the situation and told me he will get someone else to look into this. Then two hours later, a different salesman called me and told me that the 4xe I put a security deposit down was super delayed and has no ETA. Their solution was that I should put in my own customer order of a 4xe and the new order will arrive sooner than my previous dealer order 4xe. When I asked them if they sold it yet, they are saying no.
With all of the information taken entirely down from the internet about the Jeep, the biggest reason why I believe that the dealership sold the 4xe is based on the CarFax. Without me paying for the full amount for the CarFax, I am still able to see that there is already been 3 records listed on the 4xe's VIN CarFax, and the only record I can physically see is the Pre-delivery inspection completed on 10/28 by the dealership. There should be no way that the CarFax has already have records of anything if the 4xe is still delayed in transit to the dealership; other than the window sticker.
The weirdest thing about all of this is an email that I received from the dealership today. They forwarded an email to me from Stellantis stating:
I do not know why the dealership would send me this, but I guess it is interesting to see that Stellantis keeps track of the customer's browser history.
But anyway, if anyone has a recommendation of a different dealership to order from, please let me know. I will be willing to go out of state at this point. The only good thing that is coming from all of this is that I order 2022 instead of 2021.
To the person who might have the 4xe that is in question, congratulations on your purchase!
Missing: Have you seen this Jeep? It is lost.
Update 11/5: I ended up running the CarFax, it does say it was sold. I am still waiting on the dealership to call me back to order a different Jeep; I am just going to ask for my refund. I called Jeep customer service, and they will get a specialist to look into this further.
Update 11/12: Jeep customer service called me. Explained to me that the dealership did indeed sell the vehicle to some business on the date stated on the CarFax. Nothing that customer service can do about it unless it was a customer-built order. I contacted Mullahey to see if they admit to their wrongdoing, they deny everything. When I asked to give me a better deal on a custom-built order instead of MSRP, they refuse to do so and refunded me my money.
This is a big lesson learned to not put all of your trust in a dealership even if they are playing the friendly card. I am in touch with other dealerships and brokers into purchasing a 4xe that is either 9% off of MSRP or 5% off of invoice.
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