Dealership sold my 4xe without telling me

Mr. Obvious

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I do not have enough physical evidence to supply to the court system saying that the dealership was legally obligated to hold the vehicle for me. Most of the contract was verbally spoken. I only have a handful of text messages explaining the situation and a picture of the receipt for the amount that I paid towards the security deposit. The receipt does not specify what the purchase was for. I do not have any written documents saying that the 4xe was 'reserved' for me.

Unfortunately, I have taken enough business law classes to know that any verbal contract does not hold well enough in court. My best options would be to pay for the CarFax, confirm that it was indeed sold, then contact Jeep and complain, and write a lot of negative reviews on Yelp/Google. MAYBE then, the dealership would accept their wrongdoing; give me an insanely good deal on a different 4xe. But nothing else I can really do.

Regardless, there would be no court conclusion where FCA would yank the 4xe from whoever purchased it. Plus I would not want a used 4xe lol.



According to Jeep Chat, since the 4xe was a dealer order, FCA does not have tracking information in their database for those types of vehicle orders. Only the dealerships obtain that information.
Did they cash your deposit? If money exchanges hand, that is a lot different than just a verbal contract.
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blueweb

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Bit of a broad statement, but in regards to OP's circumstances, you're correct. A valid contract only requires an offer, acceptance, and consideration. OP's deposit is the consideration, so if either party made a formal offer and the other accepted, OP would indeed have a case against the dealer. Fun part would be that if it was sold to someone else, they would most likely be a third-party purchaser in good faith, and the Jeep is theirs. But OP could potentially still be entitled to damages.

So if OP's only option was to buy a similar Jeep that was $5,000 more, he could possibly have $5K in damages, but it wouldn't be worth the headache. I tell my clients anything $5,000 and under isn't worth suing for. You'll incur more costs than you'll recover, and not just attorney fees, it costs money to file documents with the court, conduct depositions, etc.

Ultimately, OP's best option is to move on, lesson learned. And leave a bad review.
Thank you for your advice and information.
 

OxOffroad

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Call Charlie at Redlands Jeep, Dodge. Tell him Daryl Cole sent you.. They are doing MSRP for my 2022.
 

300K06TJ

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I put down a security deposit onto a 4xe that was a dealership order on 11/12. The vehicle was in transit during that time. I called the dealership periodically to see when it will arrive. On 10/26, they told me it will arrive next week. The week came and passed, I called last Friday 10/29 about the whereabouts of the 4xe. My salesman said it was delayed and they do not know when it will arrive; which is all fine by me. But on Sunday 10/31, I saw that the dealership removed the website listing of the 4xe, and it was marked as sold. I was like, they probably did this because there were too many people contacting the dealership acquiring about the 4xe. On Tuesday 11/2, I saw on the Jeep website that the 4xe switched from being 'in transit' to 'on dealer lot'. I thought that the dealership would call on me soon saying that they received it; they never did. And then I saw that the dealer 4xe build was taken down on Jeep's website from the search inventory section completely. I waited a little bit more, but then I checked the CarFax saw records that shouldn't be there yet. So I called my salesman from the dealership today 11/4, he said he will call me back, he never did. I tried contacting the dealership's General Manager about this matter instead, but he was such an airhead about the situation and told me he will get someone else to look into this. Then two hours later, a different salesman called me and told me that the 4xe I put a security deposit down was super delayed and has no ETA. Their solution was that I should put in my own customer order of a 4xe and the new order will arrive sooner than my previous dealer order 4xe. When I asked them if they sold it yet, they are saying no.

With all of the information taken entirely down from the internet about the Jeep, the biggest reason why I believe that the dealership sold the 4xe is based on the CarFax. Without me paying for the full amount for the CarFax, I am still able to see that there is already been 3 records listed on the 4xe's VIN CarFax, and the only record I can physically see is the Pre-delivery inspection completed on 10/28 by the dealership. There should be no way that the CarFax has already have records of anything if the 4xe is still delayed in transit to the dealership; other than the window sticker.

The weirdest thing about all of this is an email that I received from the dealership today. They forwarded an email to me from Stellantis stating:

View attachment 530718

I do not know why the dealership would send me this, but I guess it is interesting to see that Stellantis keeps track of the customer's browser history.

But anyway, I am going to order a new 4xe tomorrow from the same dealership because they are still the only dealership I found in Southern California that is doing MSRP (nothing lower or higher) during today's crazy market. But if anyone has a recommendation of a different dealership to order from, please let me know. I will be willing to go out of state at this point. The only good thing that is coming from all of this is that I order 2022 instead of 2021.

To the person who might have the 4xe that is in question, congratulations on your purchase!


Missing: Have you seen this Jeep? It is lost.
View attachment 530723
Unfortunately that dealership did sell the Jeep to another customer. There are many good and honest dealerships out there, unfortunately this isn't one of them. I'd go to another dealer rather than give my money to a dishonest dealer.
 
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blueweb

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I ran the CarFax, and it does indeed say that the vehicle was sold. I updated the OP with the screenshot.
 

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That sucks. I would be beyond mad, I would leave bad reviews on every site possible. Especially since you left a deposit.
 
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blueweb

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That sucks. I would be beyond mad, I would leave bad reviews on every site possible. Especially since you left a deposit.
I ended up calling the Jeep customer service an hour ago, explaining the situation. She will be getting a specialist to look into this matter further and go from there.
 

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If you’re in SoCal go to rob at Tuttle click in Irvine. Like others here, I ordered through rob.
 

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I ended up calling the Jeep customer service an hour ago, explaining the situation. She will be getting a specialist to look into this matter further and go from there.
Good! I would not let this go until you get what you deserve.
 

JEEPIDON

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I do not have enough physical evidence to supply to the court system saying that the dealership was legally obligated to hold the vehicle for me. Most of the contract was verbally spoken. I only have a handful of text messages explaining the situation and a picture of the receipt for the amount that I paid towards the security deposit. The receipt does not specify what the purchase was for. I do not have any written documents saying that the 4xe was 'reserved' for me.

Unfortunately, I have taken enough business law classes to know that any verbal contract does not hold well enough in court. My best options would be to pay for the CarFax, confirm that it was indeed sold, then contact Jeep and complain, and write a lot of negative reviews on Yelp/Google. MAYBE then, the dealership would accept their wrongdoing; give me an insanely good deal on a different 4xe. But nothing else I can really do.

Regardless, there would be no court conclusion where FCA would yank the 4xe from whoever purchased it. Plus I would not want a used 4xe lol.



According to Jeep Chat, since the 4xe was a dealer order, FCA does not have tracking information in their database for those types of vehicle orders. Only the dealerships obtain that information.
Business law classes? You have a receipt that doesn't specify what the purchase was for....what the hell are you thinking? The order was more than likely a dealer stock order (an old one at that) and not initially destined for anyone. If there is another stock order out there that they're waiting for it would indeed be quicker to order for a specific customer as they have priority. There are a lot of stock orders from March/April that are just now finding their way into the dealers.

FCA can track any orders they want to, why would you think it would mysteriously not be in their database? It's required by federal law.

Sorry but I don't think you really know what happened here...just speculation.

The kicker for me....to cheap to find out from Carfax!!

You should take someone that took other business classes to the next deal.

Another wasted thread.
 

mcjeff

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Did you actually order it, or was it one in transit that you “claimed” on the way? Custom sold order or dealer stock?
 
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blueweb

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Did you actually order it, or was it one in transit that you “claimed” on the way? Custom sold order or dealer stock?
I claimed an 'in transit' dealer order that I found on Jeep.com
It was not a custom-built order that I put a deposit on.
 

cripton805

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I claimed an 'in transit' dealer order that I found on Jeep.com
It was not a custom-built order that I put a deposit on.
A deposit is a deposit. If you put money down. It's a contractial agreement. You wasted your time with that dealership and they held your money. You could have invested that money, or spent it in Tijuana, but instead they held that money because there was some sort of agreement. I would start doing research and looking up CA State Law. I would not let something like that slide especially how hard it's been to get inventory.
 

Dave928

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why did you not get the vehicle VIN on the deposit receipt?
 

mferrara91

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Dude, get your deposit back and go somewhere else. You're wasting way too much time chasing this down and trying to get answers. If it was a custom order you placed, it would be a different story. This was a dealer order, and unless you had a signed buyer's order, there isn't much you can do. Move on.
 
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