Dealership replaced steering box with the old part under 08-074-20

AgentWolf

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The dealership (Rairdon’s of Kirkland) had my Jeep for two weeks while it was waiting for the new steering box under the TSB. I looked it over and noticed it’s the same aluminum steering box! They never replaced it with the new one. I absolutely can’t believe this. It was a pain in the ass to even get them to do this. Incredibly frustrating. I’ll add pictures of proof.

DB7D4650-6BFE-47B6-8BA4-7A7210831B66.jpeg

Replaced box.
15FA07B5-2C22-463A-814C-09AC0EFC826F.jpeg





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RagTopDeluxe

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OMG. I wish I could say that it’s unbelievable, but...

I hope they fix it correctly. What a pita.
 
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AgentWolf

AgentWolf

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OMG. I wish I could say that it’s unbelievable, but...

I hope they fix it correctly. What a pita.
Of course the dealership closed as soon as I got home. I opened a case with Jeep cares to at least get that ball rolling if this is going to turn into another battle.
 
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AgentWolf

AgentWolf

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For anyone wondering this is what it should look like.

ADF2FA60-0F79-480C-B97E-A114B911BD84.jpeg
 

Punjabi New Yorker

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For anyone wondering this is what it should look like.

ADF2FA60-0F79-480C-B97E-A114B911BD84.jpeg
What a dick move! I would get this elevated to mid or upper management at that dealership and ask for a written explanation.
 

mwilk012

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What a dick move! I would get this elevated to mid or upper management at that dealership and ask for a written explanation.
The more likely explanation is incompetence. They probably saw the weird allotment of the TSB part, and then saw a different but still applicable steering gearbox part number and went with it. Jeep's software for parts is terrible.
 

zrickety

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So they billed Jeep for a 'replaced steering gear' and didn't change anything? I would be PISSED.
 

mwilk012

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So they billed Jeep for a 'replaced steering gear' and didn't change anything? I would be PISSED.
They did change something, the old gearbox for a new one. Just not the right new one.
 

Justhiller

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Took my jeep in today to the dealer to get diagnosed. I looked at the parts they ordered and it’s also the old gearbox. I’ve started a case with Jeepcares.

5928A6CE-F583-403B-9AA3-5B126645DD90.jpeg
 
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AgentWolf

AgentWolf

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Jeepcares contacted the service manager at the dealership and they admitted that it was simply negligence to read the part numbers on the TSB. Jeepcares and the manager are getting the part expedited and it should be here by tomorrow or Friday.
 

Justhiller

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Jeepcares contacted the service manager at the dealership and they admitted that it was simply negligence to read the part numbers on the TSB. Jeepcares and the manager are getting the part expedited and it should be here by tomorrow or Friday.
Glad to hear that. Hopefully my situation is similar.
 

Agent47

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Rairdon’s Jeep of Kirkland are idiots; I’m not surprised that this happened to you. Smart to get JeepCares involved with them otherwise I guarantee that they wouldn’t do anything for you. I blacklisted them almost 2 years ago at this point due to their service department.
 

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