vtecgreen
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- Thread starter
- #1
TL,DR; Porter drove my Jeep around a bit like a madman, service advisor likely lied about the fix to my ESS, overall bad first service experience. See my thoughts/questions in bold below if you want to skip the tale:
Morning everyone,
I scheduled my first oil change on my JLUR for this past Saturday. As part of the service, I also requested that my ESS be looked at, since it hasn't worked in several months (I went from Not Ready-Battery charging, to just Not Ready now). I used the Jeep app to schedule the service, which I've done for my wife's car before with other manufacturers (Chevy and Hyundai).
When I show up at the time of the service, I had to fill everything out AGAIN. It's almost as if they didn't even look to see if I already scheduled anything. A minor annoyance (but strike 1?). I also had to tell them about the ESS again, and joked that it sounded like I needed a new battery (or two). The service advisor agreed, and even chuckled/rolled his eyes. He then told the porter to park my car as we were wrapping up paper work. As the porter pulled my JLUR out, as soon as he went around the corner, I could hear him take off like a bat out of hell (I have an exhaust, so it's not loud). He continued to tear through the parking lot (and my wife even saw him and commented as we were driving home). Strike 2?
About 90 min later, I was driving home from a little league practice, and I saw a nice JL coming down a main road...and realized it was mine (she looked good!). As it got closer, I realized it was the porter again, and he was haulin' ballz again...which I heard him again slam down on the gas going through a busy intersection (passing a car right after going through the intersection). I could tell it was the porter because of what he was wearing - a bright orange hoodie. Strike 3?
Now they said those services should be done around noon. No biggie, I had another practice till at least 1PM. So I drove home, but had not received a call. I tried calling a few times, and it went to VM after being on hold/ringing for a few minutes. OK, I figured they were just busy. About 2:00PM I received the call that they were finished with the oil change, the service advisor was going to leave the keys in the car on the lot, and that he can't give me any paperwork, because the internet was down....OK, I figured that's why they didn't answer the phone. But then I asked about ESS, and the advisor says "yeah, I had my guys do a software update, should be good to go", and promptly got off the call. Now I'm not a tech, but I am pretty handy, and have read this forum a lot....I don't think a software update will fix the ESS battery...maybe I'm wrong? Anyway, I go to pick up the car, and give them a piece of my mind...and the doors are closed, locked, and I can't find anyone (they had about another 45 min before their stated close time). So I grab the JLUR, and notice that it has about 14 more miles than what I brought it in with. And 30 seconds after I get out on the road, ESS is "Not Ready", no explanation. Hasn't worked all weekend. Strike 4/5/6?
I'm really tempted to contact the dealer or someone about this, because I have a few thoughts:
1. Why was the porter driving my JLUR, almost 5 miles away from the dealership in the opposite direction? There's nothing out by where I live that would have anything to do with vehicles; parts, another dealer, nothing. I get maybe to "test drive'" and diagnose an issue, but that should be a service tech, not a porter, and you'd see issues with ESS after a minute or two driving a mile (and there are plenty of places to drive by the dealership, it's on a major commercial road in the city).
2. Why the hell was he beating on my Jeep like that; whether or not it was a diagnostic drive, he was really giving her the beans.
3. Can ESS really be fixed w/ a software update? I get if your internet goes down, and you can't run diagnostics, just tell me that, and I'll reschedule. Don't give me BS about how a software issue fixed a problem that you could easily test for (had no problem driving my Jeep earlier in the day!).
4. I'm going to check the oil and make sure they didn't just reset the light...I need to back out of my garage and do it, it was raining all day, and Mother's day...
What do you guys think it the appropriate course here - call and speak to the service manager? General manager? I'm bummed, this is my first experience with Jeep service (different dealer than when I purchased from, since that's about an hour away). Are they all like this?
Sorry for the wall of text, I was just a bit steamy this weekend, but didn't want to go nuts w/ it being Mother's day weekend. and all.
Morning everyone,
I scheduled my first oil change on my JLUR for this past Saturday. As part of the service, I also requested that my ESS be looked at, since it hasn't worked in several months (I went from Not Ready-Battery charging, to just Not Ready now). I used the Jeep app to schedule the service, which I've done for my wife's car before with other manufacturers (Chevy and Hyundai).
When I show up at the time of the service, I had to fill everything out AGAIN. It's almost as if they didn't even look to see if I already scheduled anything. A minor annoyance (but strike 1?). I also had to tell them about the ESS again, and joked that it sounded like I needed a new battery (or two). The service advisor agreed, and even chuckled/rolled his eyes. He then told the porter to park my car as we were wrapping up paper work. As the porter pulled my JLUR out, as soon as he went around the corner, I could hear him take off like a bat out of hell (I have an exhaust, so it's not loud). He continued to tear through the parking lot (and my wife even saw him and commented as we were driving home). Strike 2?
About 90 min later, I was driving home from a little league practice, and I saw a nice JL coming down a main road...and realized it was mine (she looked good!). As it got closer, I realized it was the porter again, and he was haulin' ballz again...which I heard him again slam down on the gas going through a busy intersection (passing a car right after going through the intersection). I could tell it was the porter because of what he was wearing - a bright orange hoodie. Strike 3?
Now they said those services should be done around noon. No biggie, I had another practice till at least 1PM. So I drove home, but had not received a call. I tried calling a few times, and it went to VM after being on hold/ringing for a few minutes. OK, I figured they were just busy. About 2:00PM I received the call that they were finished with the oil change, the service advisor was going to leave the keys in the car on the lot, and that he can't give me any paperwork, because the internet was down....OK, I figured that's why they didn't answer the phone. But then I asked about ESS, and the advisor says "yeah, I had my guys do a software update, should be good to go", and promptly got off the call. Now I'm not a tech, but I am pretty handy, and have read this forum a lot....I don't think a software update will fix the ESS battery...maybe I'm wrong? Anyway, I go to pick up the car, and give them a piece of my mind...and the doors are closed, locked, and I can't find anyone (they had about another 45 min before their stated close time). So I grab the JLUR, and notice that it has about 14 more miles than what I brought it in with. And 30 seconds after I get out on the road, ESS is "Not Ready", no explanation. Hasn't worked all weekend. Strike 4/5/6?
I'm really tempted to contact the dealer or someone about this, because I have a few thoughts:
1. Why was the porter driving my JLUR, almost 5 miles away from the dealership in the opposite direction? There's nothing out by where I live that would have anything to do with vehicles; parts, another dealer, nothing. I get maybe to "test drive'" and diagnose an issue, but that should be a service tech, not a porter, and you'd see issues with ESS after a minute or two driving a mile (and there are plenty of places to drive by the dealership, it's on a major commercial road in the city).
2. Why the hell was he beating on my Jeep like that; whether or not it was a diagnostic drive, he was really giving her the beans.
3. Can ESS really be fixed w/ a software update? I get if your internet goes down, and you can't run diagnostics, just tell me that, and I'll reschedule. Don't give me BS about how a software issue fixed a problem that you could easily test for (had no problem driving my Jeep earlier in the day!).
4. I'm going to check the oil and make sure they didn't just reset the light...I need to back out of my garage and do it, it was raining all day, and Mother's day...
What do you guys think it the appropriate course here - call and speak to the service manager? General manager? I'm bummed, this is my first experience with Jeep service (different dealer than when I purchased from, since that's about an hour away). Are they all like this?
Sorry for the wall of text, I was just a bit steamy this weekend, but didn't want to go nuts w/ it being Mother's day weekend. and all.
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