entropy
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- Sep 19, 2018
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- Jeep Wrangler Sport S JL 2-D
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I took my 2019 Jeep Sport S 2 door for warranty work. The little plastic piece that is in the rail frames of the drivers seat broke the first day I had the jeep, it is a common issue with the 2-D JL. I temporarily fixed the issue by inserting the broken piece back in and took the Jeep to the dealership to get it fixed properly (biggest mistake). They told me they had to order a new frame for the seat, so I took my Jeep home and told them to give me a call when they get the new frame. They never called, so a month or so later I called them and they said they had the frame. I took my Jeep to the dealership to get the job done and it took them 2 days to "replace" the frame, which means they were struggling. When I went to get my Jeep back tonight I checked the work and it doesn't seem like they replaced anything, in fact I found a broken piece of plastic in the driver's seat rails. So I go to check the passenger seat to check if maybe they replaced that by mistake and I realized they ripped the piece that lets you roll the seat forward so that people can get in the back. What pisses me off the most is that they didn't tell me, they called me and told me the Jeep was ready. My Jeep is still in the dealership because I wont take it back until they fix what they broke, then I am taking it somewhere else to get checked.
First of all. This shows the incompetence of the service department of another FCA dealership, they're so incompetent they don't know how to take the seat off. I took a vehicle with a minor issue and they give it back to me all manhandled. Secondly, looking at the latch mechanism Jeep put on the 2 door to pull the seat forward, it is the cheapest and thinnest plastic ever, what a terrible quality piece in such an expensive vehicle. I am very pissed, I should have my Jeep and be enjoying it. If anything mechanical happens to it and I have to take it to the dealership, I would obviously not take it to this one ever again, but still, I am going to be pretty worried, because the training these guys get is mediocre at best. I don't trust this dealership and I am seriously worried about damages that they could do to my Jeep.
The dealership in question is:
Sierra Chrysler Dodge Jeep Ram in Monrovia, California. DO NOT GO THERE, they'll break your vehicle and wont even tell you. We should honestly write down a list of BAD dealerships because it is far too common, I've seen many posts around of people having these kind of issues with Mopar service. I used to have a Patriot that had an issue with the seat belt light being on all the time. I took it about 10 times to a dealership near Boston, they could never fix it....
First of all. This shows the incompetence of the service department of another FCA dealership, they're so incompetent they don't know how to take the seat off. I took a vehicle with a minor issue and they give it back to me all manhandled. Secondly, looking at the latch mechanism Jeep put on the 2 door to pull the seat forward, it is the cheapest and thinnest plastic ever, what a terrible quality piece in such an expensive vehicle. I am very pissed, I should have my Jeep and be enjoying it. If anything mechanical happens to it and I have to take it to the dealership, I would obviously not take it to this one ever again, but still, I am going to be pretty worried, because the training these guys get is mediocre at best. I don't trust this dealership and I am seriously worried about damages that they could do to my Jeep.
The dealership in question is:
Sierra Chrysler Dodge Jeep Ram in Monrovia, California. DO NOT GO THERE, they'll break your vehicle and wont even tell you. We should honestly write down a list of BAD dealerships because it is far too common, I've seen many posts around of people having these kind of issues with Mopar service. I used to have a Patriot that had an issue with the seat belt light being on all the time. I took it about 10 times to a dealership near Boston, they could never fix it....
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