- First Name
- Andy
- Joined
- Nov 19, 2019
- Threads
- 59
- Messages
- 1,658
- Reaction score
- 1,266
- Location
- SanFrancisco
- Vehicle(s)
- JL Wrangler
- Thread starter
- Banned
- #1
I wrote a post a day or so ago regarding Jeep Dealerships who refused to work on your JL not otherwise purchased at that dealership, or gave you service appointment dates so far out into the future that for all intents and purposes they forced you to take your service needs to another dealer.
Perhaps independent dealers have a right to do this, but we have a right to know who they are. So does FCA @JeepCares . "Independence" doesn't mean dealerships have no customer service metrics to meet or exceed, set by mother FCA, in order to maintain their franchise.
If anyone wishes to cite a dealer that did, or didn't take your JL for service with the same consideration as a rig purchased there, please speak up. Let's patronize the former and "return the lack of consideration" to the latter.
Disclaimer: Some of the dealers "on the naughty list," might have--no--would have gladly taken your rig for service rather than have techs sitting idle, but serve a large JL owning area. Some of the dealers "on the nice list" might have turned you away were they busier accommodating customers who bought there.
Perhaps independent dealers have a right to do this, but we have a right to know who they are. So does FCA @JeepCares . "Independence" doesn't mean dealerships have no customer service metrics to meet or exceed, set by mother FCA, in order to maintain their franchise.
If anyone wishes to cite a dealer that did, or didn't take your JL for service with the same consideration as a rig purchased there, please speak up. Let's patronize the former and "return the lack of consideration" to the latter.
Disclaimer: Some of the dealers "on the naughty list," might have--no--would have gladly taken your rig for service rather than have techs sitting idle, but serve a large JL owning area. Some of the dealers "on the nice list" might have turned you away were they busier accommodating customers who bought there.
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