Folsom CDJR has treated me well, even though I didn’t buy my Jeep there. I had it limping in at two weeks with temporary plates and they didn’t bat an eye.
I have to defend these guys. I have my JLUR here for service right now (needs a new transmission after only 8800 miles and several other issues being addressed).Chrysler on Figueroa in Los Angeles would not service my sister’s car because she didn’t buy it there.
Wow, you got lucky! Glad they are being good to youI have to defend these guys. I have my JLUR here for service right now (needs a new transmission after only 8800 miles and several other issues being addressed).
I live in Playa Vista so I first tried Nissani Jeep a couple blocks from me. They said drop it off, wait 2 days, they will let me know if they want to fix it, and THEN get on their waiting list for a loaner car. They said if you don't like it, or if you don't have a 2nd vehicle to drive then we're probably not the service dept for you.
Next I tried Santa Monica Jeep, where I have been previously to fix the "Service Axle Locker System" issue which only lasted 3 weeks, and also they replaced my broken center console latch but forgot to reinstall the lock so just left a plastic tab in there. This time they said they no longer do rental cars and don't have loaners either.
3rd place I called was Los Angeles CDJR. They said they will get me a rental car no problem, even though I didn't buy from them (I bought it from Glendale and they would have been my next call though it's a long drive). I needed the transmission issue looked at (hard shift from 3-4 and turns out it needs to be replaced). I need the service axle locker issue addressed again. I need the center console lock installed. And I need the steering dampener recall performed.
They got me a rental car. Then when I found out it was going to be a while, probably a month or more, they offered to give me a brand new wrangler loaner they just got in. I wish they were keeping me better informed about the whole process, but overall I can't complain compared to the other two dealers I tried before them.