Dealers refusing to do TSB?

xeon

Well-Known Member
First Name
John
Joined
Jan 18, 2018
Messages
311
Reaction score
234
Location
California
Vehicle(s)
JLU Rubicon
I am hoping the group may shed some light on this. It has been my thought that TSB are there for the dealer to use based on issues a customer is having...not based on VIN Numbers. Is this correct? I have so many issues that could be solved through the issued TSB. However because the dealer I used did not find any TSB on their computer when my VIN was pulled up they didn't do any of them stating it would have shown up in their computer.

I was wondering if anyone else is having similar issues with their dealers or did I just find the wrong person/dealer?
Advertisement

 

GtX

Well-Known Member
First Name
David
Joined
Nov 9, 2019
Messages
1,012
Reaction score
1,392
Location
Illinois
Vehicle(s)
2020 JLUR 3.0D
Occupation
Working for the man.
Vehicle Showcase
1
I believe you can look at the TSB and see what vehicles it applies to.
 

Dkretden

Well-Known Member
First Name
David
Joined
Jan 29, 2019
Messages
2,406
Reaction score
3,167
Location
Denver, CO
Vehicle(s)
2020 JLUR 3.6L
TSBs often apply to specific vehicles (date ranges.... I.e. VINs). Sometimes they apply to “all”. I believe that this is true for all car manufacturers ..... I was certainly true for my Toyota, Audi, and Acura.

If your vehicle is not in the “date range” for the TSB, can you help us understand why you believe that they issues you are having will be solved by the TSB?
 

YippieKiYayMrFalcon

Well-Known Member
First Name
Rob
Joined
Oct 28, 2019
Messages
418
Reaction score
470
Location
Atlanta
Vehicle(s)
2021 JLU 80th Anniversary
Vehicle Showcase
1
Regardless of if there is a TSB for the issue you’re experiencing or not, contact @JeepCares if you don’t feel like your dealership’s service department is taking care of you.
 
OP
OP
xeon

xeon

Well-Known Member
First Name
John
Joined
Jan 18, 2018
Messages
311
Reaction score
234
Location
California
Vehicle(s)
JLU Rubicon
A little background....I took delivery on my JLUR in March 2018.
So there are a number of things that need to get done...but here are just a few
TSB 080942 - for all 2018 Wranglers
TSB 09-012-18 All JLs built before May 2018
23-040-18 - All JLs built between 9/1/2017 and 9/1/2018
24-006-19 All JL models 2018 and 2019

The ilst goes on but even though I can show the dealer the vehicle has a problem and that I fall within the parameters...they are refusing to fix it.
 

Bearded_Dragon

Well-Known Member
Joined
Jul 23, 2017
Messages
1,015
Reaction score
1,138
Location
FL
Vehicle(s)
2018 Mojito! Rubicon
The dealership I bought my Wrangler from refused to perform TSB for my steering issue. They told me the TSB wouldn't fix my issue and sent me on my way.
 

Dkretden

Well-Known Member
First Name
David
Joined
Jan 29, 2019
Messages
2,406
Reaction score
3,167
Location
Denver, CO
Vehicle(s)
2020 JLUR 3.6L
A little background....I took delivery on my JLUR in March 2018.
So there are a number of things that need to get done...but here are just a few
TSB 080942 - for all 2018 Wranglers
TSB 09-012-18 All JLs built before May 2018
23-040-18 - All JLs built between 9/1/2017 and 9/1/2018
24-006-19 All JL models 2018 and 2019

The ilst goes on but even though I can show the dealer the vehicle has a problem and that I fall within the parameters...they are refusing to fix it.
Contact @JeepCares
 

beaups

Well-Known Member
First Name
Sean
Joined
Dec 6, 2019
Messages
626
Reaction score
1,085
Location
Ohio
Vehicle(s)
2020 JL
A little background....I took delivery on my JLUR in March 2018.
So there are a number of things that need to get done...but here are just a few
TSB 080942 - for all 2018 Wranglers
TSB 09-012-18 All JLs built before May 2018
23-040-18 - All JLs built between 9/1/2017 and 9/1/2018
24-006-19 All JL models 2018 and 2019

The ilst goes on but even though I can show the dealer the vehicle has a problem and that I fall within the parameters...they are refusing to fix it.
Are you experiencing the issues those TSBs address?
 

four low

Well-Known Member
Joined
Feb 1, 2017
Messages
2,261
Reaction score
2,510
Location
central New York
Vehicle(s)
2018 JL
I had this TSB refusal by Vin issue ; read the actual TSB, and it likely states , " if the customer has a complaint, do the TSB, regardless of Vin #.." Mine was for the 2 Dr seat track issue..
 

LABLUE

Well-Known Member
First Name
Craig
Joined
Apr 6, 2018
Messages
206
Reaction score
162
Location
MI
Vehicle(s)
2018 JLU, 2019 Ram 1500 North edition
Occupation
CDJR Master Tech
The dealers put the vin into service website(dealerconnect), then do a search for the concern and if no TSB shows up it doesnt apply to vehicle and they would have to actually try to fix it. They can also search by TSB #, if it doesnt apply to vehicle it states that. Jeep won't pay them to do a TSB just because customer says to or if you have similar concerns. They would have to get approval from FCA or their rep
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Messages
4,553
Reaction score
2,247
Location
Auburn Hills, MI
Vehicle(s)
JL
A little background....I took delivery on my JLUR in March 2018.
So there are a number of things that need to get done...but here are just a few
TSB 080942 - for all 2018 Wranglers
TSB 09-012-18 All JLs built before May 2018
23-040-18 - All JLs built between 9/1/2017 and 9/1/2018
24-006-19 All JL models 2018 and 2019

The ilst goes on but even though I can show the dealer the vehicle has a problem and that I fall within the parameters...they are refusing to fix it.
I had this TSB refusal by Vin issue ; read the actual TSB, and it likely states , " if the customer has a complaint, do the TSB, regardless of Vin #.." Mine was for the 2 Dr seat track issue..

Hello xeon and four low,
We are certainly sorry to hear about your recent experiences. If you are still experiencing concerns with your Jeep, please reach out to us privately elaborating on these concerns. I would be happy to learn additional details of your situation to determine how to best assist at this point.
Laura
JeepCares
 
Advertisement

Mac Haik CDJR Georgetown
 
Advertisement
Top