MrGneissGuy
Well-Known Member
"Anything less than a 10 on the survey is failing." is fine if that's how they want to do it (though why not just make the survey pass/fail at that point?). But if the customer is completing the survey honestly and it did not result in a 10, the dealership needs to remember that they are the ones that failed, not the customer. Berating a customer for not giving them a 10, especially when it was not deserved, is just wrong. That would push me away from returning to that dealership faster than the poor service.
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