blnewt
Well-Known Member
- First Name
- Brad
- Joined
- Oct 8, 2018
- Threads
- 97
- Messages
- 9,883
- Reaction score
- 23,819
- Location
- New Mexico
- Vehicle(s)
- 2019 Jeep JL V6 SportS, (Retired 74 CJ-5, 80 CJ-7)
- Occupation
- Just ask @cosine he knows!
I also assume the surveys are anonymous, that said I'm really hoping our current two vehicles are the last new vehicles we will have. TBH both dealers were fine regarding purchase experience. We factory ordered the JL and didn't need financing, so it was a simple transaction with only a vehicle inspection (which I went over w/ a fine tooth comb, thanks to a list on this site of all the things to check). The dealer tried to insist that these vehicles are almost certain to require expensive electronic repairs in the future, we passed and they didn't keep the heat on. Ended up buying an extended warranty from Tom Winkles (again from info on this site) and that was simple.Based on my conversation with my service writer, I will assume that no they are not. Also, based on reading others experiences from service managers calling them about bad survey scores, I will also assume not.
When the service writer called me, she specifically said that once she received word from her service manager that my survey was turned in, she would give me a Starbucks gift card.
At a minimum, the service manager knows if I completed my survey or not.
Due to the calls I used to get from random managers at other places where I would fill out a survey, it seems the industry practice is the results are not anonymous.
1) I think if Stellantis wants to get real information, these should be anonymous.. and the dealer gets aggregated feedback. There should be at least an opt in model to give feedback to the dealer, if that is what the customer wants to do.
2) With my empathy/cynicism kicking in.. the only result of my survey would be that the service writer would be fired. She wasn't stellar, however, a lot of the issues that I had were beyond her control. She didn't do a great job of running interference for the customer, which should be part of her job.
VW dealer was also a simple transaction, they knew I wasn't there to play games and just hammered out the deal and sent us on our way, we had competing financing that they were able to beat. Tried to upcharge the Nitrogen fill on the tires, told them to just replace w/ normal air but lol,, they let me keep them as-is w/ the cool green caps. A few other gimmicks but just kept deflecting and got out of there a couple hours later.
Having dealt w/ so many new car dealings over my 40+ years of buying cars I'm just so done w/ having to spend my time w/ dealers who think we're a bunch of gullible morons. The fact that dealers now seem to have the upper hand in many markets due to the vehicle shortage has to make the situation unbearable at some dealerships. Now getting a vehicle at MSRP is a badge of honor w/ some makes & locations, gives smarmy salesman more ammo, which should terrify the avg buyer
Service depts are another story, I rarely have a dealer repair that was done w/out any issues. Only warranty work will be done at the dealer, if it's a repair that I can't DIY I'll go to another independent shop. My steering box TSB was bungled, sending out as done w/ bolts only snug (not torqued to 100 ft lbs), fluid cap on the side of the motor, reused shaft bolt that's never supposed to be reused At least me Steering Stabilizer TSB was done ok, not torqued to spec but it wasn't upside down
Sorry for the novel, but dealers get me going. Good luck OP w/ your ESS issue, I bypassed mine so have no idea if it still works, hit that bridge down the road I suppose.
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