AussieJLOverland
Well-Known Member
- Joined
- Jun 29, 2021
- Threads
- 0
- Messages
- 48
- Reaction score
- 54
- Location
- Victoria Australia
- Vehicle(s)
- JL Overland Unlimited
Look let's keep it simple, if I take my JLU in for a service & it's all done right in a reasonable time without any drama then they get a 10. The fact that they wash it and vac it is no never mind to me because I don't take it there to be washed & vacuumed I take it there for it to be serviced & repaired. Is it a nice dealer touch to pick it up washed & vacuumed....sure it is but it's not why it's there & they could hand wax & polish it for me but if they didn't do the repair or service right then no amount of detailing my jeep is going to get them a 10! To me a 10 is just a "did we do the job right & in a reasonable time frame & without drama" kinda thing. It sounds like a lot of people here wouldn't give a 10 even if the sales person sucked their dick after every service or repair. I think some people's expectations are a bit high for what dealers need to do to get a 10. Do some dealers suck....sure they do, I've had some poor experiences at the dealer myself but there are some good ones too. At the end of the day they just do what's required of them to get the job done & move on to the next job. Dealers can make the experience better by offering a cup of coffee while you wait, a comfortable waiting area, courtesy car & good communication but beyond that what more do you want than the job done & done right the 1st time. If they did the job right then give them a 10, if they didn't then give them an appropriate lower score based on what occurred.
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