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Dealer Oil service screwup

aldo98229

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This “Jeep Wave” thing is just a bad joke.
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Tredsdert

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I ALWAYS check my engine bay, undercarriage and interior after all three of my "Free" oil changes. Haven't had an issue yet. But I make it very obvious that I'm checking their work before I leave. That way if I were to have any issues, it would just be me walking back into the office so know they didn't do something properly. The second you leave, they have reason to claim that is your fault.

Thankfully I'm done with my free oil changes and WILL NEVER GO BACK TO THE DEALER EVER AGAIN, especially after I do the mod I'm about to do this summer. It will void all warranties and any recalls. So never going to have to worry about dealer issues again. I have a local diesel shop which I will entrust with any work I won't do myself.
 

BuyHold

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Here is another DEALER FAILURE story. Had my first Wave Oil change two weeks ago. Have under 6K miles on it and had already changed my own oil twice but thought I had better take it in for a documented change given I had bought my Jeep about two years ago (want to minimize chances of warranty denial if something comes up).

While at the dealer, I was told there was some other "issue", which I don't really believe, but it was covered under warranty so I won't bore everyone with that. Regarding the oil though. Checked my dipstick today... no oil on it after multiple dips. Rather than top it off, I thought I would just drain and refill to see how much oil was in there. Whenever I do my own oil changes, I routinely dump old oil back into the fresh-empty oil container so I can measure how much came out and take it to an auto shop for recycling...(below is the picture of pour off out of my oil pan back into my empty oil jug).

IMG_1763.jpeg


So yeah, even if we assume I lost 1/2 a quart from my transfer (which I believe is a super conservative estimate), the dealer put only about 4 quarts in for their oil change!! I never received a low oil light and barely drove it but for F$%^ sake. I have a 3.6.
 
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blnewt

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Here is another DEALER FAILURE story. Had my first Wave Oil change two weeks ago. Have under 6K miles on it and had already changed my own oil twice but thought I had better take it in for a documented change given I had bought my Jeep about two years ago (want to minimize chances of warranty denial if something comes up).

While at the dealer, I was told there was some other "issue", which I don't really believe, but it was covered under warranty so I won't bore everyone with that. Regarding the oil though. Checked my dipstick today... no oil on it after multiple dips. Rather than top it off, I thought I would just drain and refill to see how much oil was in there. Whenever I do my own oil changes, I routinely dump old oil back into the fresh-empty oil container so I can measure how much came out and take it to an auto shop for recycling...(below is the picture of pour off out of my oil pan back into my empty oil jug).

Jeep Wrangler JL Dealer Oil service screwup IMG_1763


So yeah, even if we assume I lost 1/2 a quart from my transfer (which I believe is a super conservative estimate), the dealer put only about 4 quarts in for their oil change!! I never received a low oil light and barely drove it but for F$%^ sake. I have a 3.6.
At least you didn't drive it much, and there is a fair amount of oil left in the motor so yeah, probably 4 qts in there. Should be ok short term, but never let those bastards near it again!!!
 

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Jiggs1960

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Sorry to hear, but this has been discussed over and over on this forums, if YOU are able (meaning you have the time and are a fair hands on kind of person) do the oil changes yourself! Save money and headache vs dealers services, which as of lately these stories are becoming increasingly common.
Probably a stupid question, but I'll ask it anyway. I am fairly mechanical, and used to always do my own oil changes ( typically in older vehicles that were no longer under warranty). Ours is a 2022 Wilys. If I change it myself (and don't have a receipt for having it done), what happens down the road if there is a warranty issue, will they try to back out of coverage by saying that it wasn't done at all, or wasn't done properly? Thanks
 

roaniecowpony

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Probably a stupid question, but I'll ask it anyway. I am fairly mechanical, and used to always do my own oil changes ( typically in older vehicles that were no longer under warranty). Ours is a 2022 Wilys. If I change it myself (and don't have a receipt for having it done), what happens down the road if there is a warranty issue, will they try to back out of coverage by saying that it wasn't done at all, or wasn't done properly? Thanks
So there are a few engine problem threads on this and other forums. I don't recall seeing any dealers challenging the owners on maintenance. There may be some out there. But I haven't run across it.
 

Antonio

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Probably a stupid question, but I'll ask it anyway. I am fairly mechanical, and used to always do my own oil changes ( typically in older vehicles that were no longer under warranty). Ours is a 2022 Wilys. If I change it myself (and don't have a receipt for having it done), what happens down the road if there is a warranty issue, will they try to back out of coverage by saying that it wasn't done at all, or wasn't done properly? Thanks
You just need to show proof that you purchase the oil and filter etc, I go a little above by documenting it with photos etc, but in reality if anything happened engine wise normally the dealer will send out an oil sample for testing which will show the oil conditions etc I know plenty of people that choose to do their own oil changes cause of dealership issues and stories like in this thread, it’s not like auto makers don’t know about this 🤷‍♂️
 

Jiggs1960

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You just need to show proof that you purchase the oil and filter etc, I go a little above by documenting it with photos etc, but in reality if anything happened engine wise normally the dealer will send out an oil sample for testing which will show the oil conditions etc I know plenty of people that choose to do their own oil changes cause of dealership issues and stories like in this thread, it’s not like auto makers don’t know about this 🤷‍♂️
thanks for feedback. have a great day.
 

Jiggs1960

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You just need to show proof that you purchase the oil and filter etc, I go a little above by documenting it with photos etc, but in reality if anything happened engine wise normally the dealer will send out an oil sample for testing which will show the oil conditions etc I know plenty of people that choose to do their own oil changes cause of dealership issues and stories like in this thread, it’s not like auto makers don’t know about this 🤷‍♂️
cute kid you have there, enjoy them while they're young, they grow up way too fast.
have a great day
 

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Antonio

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cute kid you have there, enjoy them while they're young, they grow up way too fast.
have a great day
Thank you!!
You do the same, they grow up way too fast you ain’t kidding 😊
 

roaniecowpony

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thanks for feedback. have a great day.
Some owners that DIY maintenance chose to go the extra mile and get an oil analysis by outfits like Blackstone. That provides additional circumstantial evidence of oil changes.
 

blnewt

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Some owners that DIY maintenance chose to go the extra mile and get an oil analysis by outfits like Blackstone. That provides additional circumstantial evidence of oil changes.
I take pics of all my receipts and save them in a folder on my PC, receipts now have that magical disappearing ink that turn the receipt into a blank piece of paper in a few years :(
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