gato
Well-Known Member
- Joined
- Apr 4, 2021
- Threads
- 20
- Messages
- 1,251
- Reaction score
- 1,938
- Location
- New England
- Vehicle(s)
- 2021 JLUR
Guys. Everyone makes mistakes. The people doing oil changes at the dealers are the trainee/low techs.
It is how you handle the mistakes that count. You called them. They owned up to the mistake, will detail the vehicle.
That is it. There is no reason to vilify the dealer or have all the bravado with some saying they'd be driving there in a confrontational attitude.
Be happy you don't manage a service department these days. Between all the parts shortages/delays and the difficulty in finding qualified mechanics it is not an easy job. Don't think for a minute that any of us would handle it much better.
It is how you handle the mistakes that count. You called them. They owned up to the mistake, will detail the vehicle.
That is it. There is no reason to vilify the dealer or have all the bravado with some saying they'd be driving there in a confrontational attitude.
Be happy you don't manage a service department these days. Between all the parts shortages/delays and the difficulty in finding qualified mechanics it is not an easy job. Don't think for a minute that any of us would handle it much better.
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