I learned to do that some years ago, after returning home with my Chevrolet truck after its annual state safety inspection. I raised the hood and discovered a Snap-On 1/2" extension sitting loosely on the radiator's plastic trim surround (I've reproduced my discovery, below).I learned long ago to check all work before I leave the dealership - silly I have to do it but "it" does happen.
All good. I agree that when they start giving you the run around is when you chamber the round.My line was a bit extreme and oversimplified, yes. Mistakes happen. When they're quickly resolved to make the customer whole, that's good business.
I originally misread the thread and thought OP's son had to play days of phone tag and negotiate to get resolution. When a customer has to play phone tag for days/weeks/months, elevate things on their own, or constantly check on the work is when I have a problem. I wish things wouldn't get out the door like that, but when they're fixed with courtesy and expedited then I'd call that being made whole and the company taking responsibility, not bad business that deserves to go under.
I would also put in a review on dealerrater.com as in my experience most dealers monitor that.Besides taking a dealer off the list of places you would do business with in the future, what would you do if the dealer left the oil cap off after an oil change. The entire engine compartment is coated in oil and the under-hood insulation has a nice spot directly above the oil fill tube.
I'm thinking if the Service Manager does not call back by tomorrow, call the general manager. If the General Manager does not call back, send them written notice of what I expect them to do including another oil change, a detail, and replace anything that they can't get the oil out of. If that doesn't get a response, get a quote from another dealer to fix it and take them to small claims court.
I do, but you should not have to. Cars are just appliances to most people. They expect them to work and when someone works on them, they expect the work to be done right.wait people don't do walk arounds after they get their vehicle serviced? Nothing surprises me anymore