Dealer falsified post-purchase satisfaction survey

[Killed by Death]

How the hell did they do that? I never got my survey.

Sponsored

 

[bayareawranglerguy]

I find these kind of posts a little suspicious - not quite sure when they bought it? First post is usually a pic of Jeep- then hey guys what wheels and tires etc etc.. sounds like someone trying to trash the dealer- all you have to do is go talk to them and set it straight- then come back and ask what you your first mod should be…

If you want proof of the exact day I bought it, hold tight.

I am not home at the moment but I can easily show that.

This is not me idly “trashing” the dealer. I already confronted the salesman on it. He give me a BS response.

Then further incriminated himself by saying they had to “bypass the email.”

 

[DaltonGang]

" @JeepCares ". Isn't that considered an "Oxymoron"??

 

[bayareawranglerguy]

How the hell did they do that? I never got my survey.

Take a look at the link I found.

Apparently they create fake Yahoo accounts, then instead of putting your email address into their system, they send the survey to THEIR fake yahoo address, fill it out, then sign it.

They do this to never even give you the opportunity to fill it out.

 

[Bohica]

Hahaha yes, not wanting to waste the time and energy on meaningless issues like this is definitely what’s wrong with the country and I totally see the correlation and need to reference “the jab”

Get your booster and move on.

 

[DesertDweller520]

Get your booster and move on.

I think you should probably insert your ivermectin in your anal cavity

 

[californiajeeping]

No matter how much Jeep dealerships try to game things, they are still at the bottom, year after year.

 

[Obispo325]

Yelp review already written! Going to spruce it up a bit though.

Have you ever written any other Yelp reviews before? If not I’d suggest doing some positive ones in places you want to build up. Otherwise, a person who reads your review and sees it’s the only one you’ve ever done is going to write YOU off as the asshole customer.

 

[bayareawranglerguy]

Have you ever written any other Yelp reviews before? If not I’d suggest doing some positive ones in places you want to build up. Otherwise, a person who reads your review and sees it’s the only one you’ve ever done is going to write YOU off as the asshole customer.

Yeah, I have many. Not a new account.

 

[Hogdreamer]

I had to wait two hours for an oil change on the wife's Cherokee but the dealership did contact me to see if I was satisfied and I told them NO!. I even had an appointment for this oil change and felt it was frustrating to wait that long for something so simple.
Not sure but every one of my oil changes since complaining have been a breeze. Maybe they flag customers who aren't afraid to let them know of their poor service?
When I took my Wrangler in for its first oil change something happened that should have been mentioned when I took delivery of my vehicle. Apparently the first oil change is free but not from the Jeep Wave program. It's was free from the dealership. No complaint from me as MAYBE I was told this but was thinking of the Jeep Wave instead.
The dealership called me last month on my satisfaction of the last oil change for my Wrangler. And it was a real person, not some canned phone call. I really think they are trying hard for good customer satisfaction. Thanks fine with me.

 

[californiajeeping]

Quick search on Google for Stoneridge Chrysler Jeep Dodge Ram shows this. Might want to bring it to a different dealership for service.

https://www.yelp.com/biz/stoneridge-chrysler-jeep-dodge-ram-pleasanton

https://www.dealerrater.com/dealer/Stoneridge-Chrysler-Jeep-Dodge-of-Dublin-review-27660/

 

[Killed by Death]

Take a look at the link I found.

Apparently they create fake Yahoo accounts, then instead of putting your email address into their system, they send the survey to THEIR fake yahoo address, fill it out, then sign it.

They do this to never even give you the opportunity to fill it out.

Thanks for the answer but I doubt my dealer did this. I was happy and had no problem giving them all 5s, 10s or whatever. They actually kept breaking my balls because I didn't complete the survey. It got lost in cyber space somewhere.

 

[andrew4fins]

Just my .02 here. I oversee consumer complaints for a very large insurance company. If you want action, do some legwork and figure out the emails of some high up VP’s at Jeep. They will then flip them down to a minion like me but since it came from on high I have the juice to get it resolved. I make sure everyone sees it came from Mr. Smith CEO office. That generally gets whatever I need done. People fall over themselves getting it off their desk. It’s like radioactive. Calling or writing customer service typically does nothing in a situation like this. They just don’t have the authority or desire to get involved. You’ll get a form letter. Me, I have no issue flipping it to a fraud investigator or even LE if needed if I see an issue. Cheers.

 

[californiajeeping]

Just my .02 here. I oversee consumer complaints for a very large insurance company. If you want action, do some legwork and figure out the emails of some high up VP’s at Jeep. They will then flip them down to a minion like me but since it came from on high I have the juice to get it resolved. I make sure everyone sees it came from Mr. Smith CEO office. That generally gets whatever I need done. People fall over themselves getting it off their desk. It’s like radioactive. Calling or writing customer service typically does nothing in a situation like this. They just don’t have the authority or desire to get involved. You’ll get a form letter. Me, I have no issue flipping it to a fraud investigator or even LE if needed if I see an issue. Cheers.

CEO's office ([email protected]) and the Jeep Manager's office ([email protected])

Source: https://www.jlwranglerforums.com/fo...xchange-with-fca-executives.19829/post-486414

 

[GearWhore]

Salt Lake Valley Jeep in SLC did the same thing to me with my horrible 2018 Grand Cherokee Trailhawk purchase. They knew they weren't going to get good marks from me so did the survey themselves. Why do we think the system is broken?...

Sponsored