78cj7-18lj
Well-Known Member
- First Name
- Nick
- Joined
- Aug 3, 2019
- Threads
- 2
- Messages
- 103
- Reaction score
- 131
- Location
- North Carolina
- Vehicle(s)
- 2018 wrangle Sahara JLU
- Occupation
- Retired
- Thread starter
- #1
This weekend I filled out a survey for a warranty repair. I didn't intend to do it, I know I deleted it at least once but they sent it again so I did it. This is not the dealership I purchased form as it's 5 hours away. This dealerships in the past ( I've been in 4 time?) treats you like who the hell are you and what the F$#@ do you want (service department). Said dealership rep literally laughed in my face in early 2020 when I asked to have my steering repaired, ya right was the response then changed the subject.
So I get a call this morning form the dealership manager and he proceeded to cuss my out over my servey. He wanted to know who. Well that's easy look at the case file see who handled. I told him you figure it, out at which point he goes off cussing me he even dropped th F Bomb on me and hangs up.
Now that is how you run a professional service department, the customer is always wrong.
This was the dealership Manager, very disappointing. I guess I'll need to get on a waiting list for a Ford Broncos.
I called jeep to thank them for the lovely conversation I had with my local dealerships. They were very nice, they didn't even cuss me for being unhappy with my very expensive, problem plagued JEEP!
So I get a call this morning form the dealership manager and he proceeded to cuss my out over my servey. He wanted to know who. Well that's easy look at the case file see who handled. I told him you figure it, out at which point he goes off cussing me he even dropped th F Bomb on me and hangs up.
Now that is how you run a professional service department, the customer is always wrong.
This was the dealership Manager, very disappointing. I guess I'll need to get on a waiting list for a Ford Broncos.
I called jeep to thank them for the lovely conversation I had with my local dealerships. They were very nice, they didn't even cuss me for being unhappy with my very expensive, problem plagued JEEP!
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