Dash USB and CarPlay disconnects

[alphawolff]

Dealer tech here. Use an OEM apple cable. Periodically inspect your cable ends for dark spots. Once they start appearing you will need to replace it again. I've never had to replace a media port for something like this unless its been physically damaged.

There's a TSB to replace the center console USB cable to support carplay. Maybe look into getting that done and just running a wireless adapter?

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[IbizaGuy]

Dealer tech here. Use an OEM apple cable. Periodically inspect your cable ends for dark spots. Once they start appearing you will need to replace it again. I've never had to replace a media port for something like this unless its been physically damaged.

There's a TSB to replace the center console USB cable to support carplay. Maybe look into getting that done and just running a wireless adapter?

Hi alphawolff, Thank you for your reply. Do you happen to have a link to the TSB please? Good tip about black spots.

 

[tk1700]

Technical Service Bulletin (TSB) Floor Console USB Inoperative
REFERENCE:	TSB: 08-020-24 GROUP: 08 - Electrical	Date:	January 13, 2024	REVISION:	–
VEHICLES AFFECTED:	2018 - 2023 (JL) Jeep Wrangler 2020 - 2023 (JT) Jeep Gladiator This bulletin applies to vehicles equipped with a Remote USB Port (Sales Code RSX).	MARKET APPLICABILITY: NA MEA SA IAP EE CH
CUSTOMER SYMPTOM:	Customers may comment on the following: ● Customer states the Apple Carplay/Android AutoTM does not work or is intermittently working when their device is plugged into the center console bin USB port.
CAUSE:	Misfit USB cable Fig.1.

USB Cable For Center Console Harness This replacing the center console USB cable.
REPAIR SUMMARY: CLAIMS DATA:
Failure Code ZZ Service Action
SPARE PARTS:
Fig. 1

Labor Operation No: Labor Description Skill Category Labor Time
08-90-82-92	Cable, USB Center Console - Replace (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.9 Hrs.

Qty Part No. Description Notes
1	68658437AA	Cable	Black USB Cable Console XY331-D3142A

DIAGNOSIS:
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:

1. Remove the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Removal.
2. Remove the end cap from the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Removal.
3. Disconnect off the existing USB connector and connect the NEW USB cable to the media port.
4. Using zip ties, secure cable to existing console harness every 150mm (6 inches) to avoid a Buzz, Squeak
   or Rattle (BSR) condition when routing to the bracket under the passenger seat Fig. 2.

1 - USB Port to Floor Console End Cap
2 - USB Cable to Wire Harness Connector
Fig. 2
USB Connection End to End
NOTE: Perform push-pull-push on each connection to ensure the connector is fully seated.

1. Install the end cap. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Installation.
2. Install the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Installation.
3. Confirm USB port functionality.

POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

 

[IbizaGuy]

Technical Service Bulletin (TSB) Floor Console USB Inoperative
REFERENCE:	TSB: 08-020-24 GROUP: 08 - Electrical	Date:	January 13, 2024	REVISION:	–
VEHICLES AFFECTED:	2018 - 2023 (JL) Jeep Wrangler 2020 - 2023 (JT) Jeep Gladiator This bulletin applies to vehicles equipped with a Remote USB Port (Sales Code RSX).	MARKET APPLICABILITY: NA MEA SA IAP EE CH
CUSTOMER SYMPTOM:	Customers may comment on the following: ● Customer states the Apple Carplay/Android AutoTM does not work or is intermittently working when their device is plugged into the center console bin USB port.
CAUSE:	Misfit USB cable Fig.1.

USB Cable For Center Console Harness This replacing the center console USB cable.
REPAIR SUMMARY: CLAIMS DATA:
Failure Code ZZ Service Action
SPARE PARTS:
Fig. 1

Labor Operation No: Labor Description Skill Category Labor Time
08-90-82-92	Cable, USB Center Console - Replace (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.9 Hrs.

Qty Part No. Description Notes
1	68658437AA	Cable	Black USB Cable Console XY331-D3142A

DIAGNOSIS:
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:

1. Remove the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Removal.
2. Remove the end cap from the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Removal.
3. Disconnect off the existing USB connector and connect the NEW USB cable to the media port.
4. Using zip ties, secure cable to existing console harness every 150mm (6 inches) to avoid a Buzz, Squeak
   or Rattle (BSR) condition when routing to the bracket under the passenger seat Fig. 2.

1 - USB Port to Floor Console End Cap
2 - USB Cable to Wire Harness Connector
Fig. 2
USB Connection End to End
NOTE: Perform push-pull-push on each connection to ensure the connector is fully seated.

1. Install the end cap. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Installation.
2. Install the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Installation.
3. Confirm USB port functionality.

POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

Excellent, Thank you, really appreciate it.

 

[Ratbert]

Technical Service Bulletin (TSB) Floor Console USB Inoperative
REFERENCE:	TSB: 08-020-24 GROUP: 08 - Electrical	Date:	January 13, 2024	REVISION:	–
VEHICLES AFFECTED:	2018 - 2023 (JL) Jeep Wrangler 2020 - 2023 (JT) Jeep Gladiator This bulletin applies to vehicles equipped with a Remote USB Port (Sales Code RSX).	MARKET APPLICABILITY: NA MEA SA IAP EE CH
CUSTOMER SYMPTOM:	Customers may comment on the following: ● Customer states the Apple Carplay/Android AutoTM does not work or is intermittently working when their device is plugged into the center console bin USB port.
CAUSE:	Misfit USB cable Fig.1.

USB Cable For Center Console Harness This replacing the center console USB cable.
REPAIR SUMMARY: CLAIMS DATA:
Failure Code ZZ Service Action
SPARE PARTS:
Fig. 1

Labor Operation No: Labor Description Skill Category Labor Time
08-90-82-92	Cable, USB Center Console - Replace (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.9 Hrs.

Qty Part No. Description Notes
1	68658437AA	Cable	Black USB Cable Console XY331-D3142A

DIAGNOSIS:
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:

1. Remove the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Removal.
2. Remove the end cap from the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Removal.
3. Disconnect off the existing USB connector and connect the NEW USB cable to the media port.
4. Using zip ties, secure cable to existing console harness every 150mm (6 inches) to avoid a Buzz, Squeak
   or Rattle (BSR) condition when routing to the bracket under the passenger seat Fig. 2.

1 - USB Port to Floor Console End Cap
2 - USB Cable to Wire Harness Connector
Fig. 2
USB Connection End to End
NOTE: Perform push-pull-push on each connection to ensure the connector is fully seated.

1. Install the end cap. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor, End Cap / Installation.
2. Install the floor console. Refer to the detailed service procedures listed in DealerCONNECT> Service Library under: 23 - Body / Interior / Console, Floor / Installation.
3. Confirm USB port functionality.

POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

OP's issues are with the dash USB, not the center console.

 

[IbizaGuy]

OP's issues are with the dash USB, not the center console.

HI Ratbert, This info is useful here in Spain because sometime they don't fix a TSB or update software unless you mention the TSB to them. As it is USB sticks work my centre consul but not CarPlay

 

[Ratbert]

HI Ratbert, This info is useful here in Spain because sometime they don't fix a TSB or update software unless you mention the TSB to them. As it is USB sticks work my centre consul but not CarPlay

That TSB is explicitly for the center console and is a fix for the center console only. Your issues are also when plugging into your dash, so it's just about impossible that it would have an impact on your dash ports.

 

[alphawolff]

OP's issues are with the dash USB, not the center console.

A good solution is to switch to the center console imho

 

[Ratbert]

A good solution is to switch to the center console imho

Unfortunately he's saying the same issue exists with the center console ports.

 

[alphawolff]

Unfortunately he's saying the same issue exists with the center console ports.

Phone port? If the issue exists with both ports that rules out the ports. He says he's tried multiple cables.

 

[Ratbert]

Phone port? If the issue exists with both ports that rules out the ports. He says he's tried multiple cables.

No clue. Maybe @IbizaGuy can clarify exactly what he's tried and if the disconnects are relatively consistent with the various combinations.

 

[rommel102]

Dealer tech here. Use an OEM apple cable. Periodically inspect your cable ends for dark spots. Once they start appearing you will need to replace it again. I've never had to replace a media port for something like this unless its been physically damaged.

There's a TSB to replace the center console USB cable to support carplay. Maybe look into getting that done and just running a wireless adapter?

I paid (a lot) to have this done recently and it did NOT resolve any of the USB connection issues, and now I have a center console with scratches and scuffs. My theory is that there is something wrong with the USB power supply...I have tested just having a phone plugged in for charging only, and it will still disconnect every once and a while. I think it's some kind of short with the power. Ran it for 3 years without ever having this issue and have literally tried about 30 different USB cables.

 

[Infotainment]

I paid (a lot) to have this done recently and it did NOT resolve any of the USB connection issues, and now I have a center console with scratches and scuffs. My theory is that there is something wrong with the USB power supply...I have tested just having a phone plugged in for charging only, and it will still disconnect every once and a while. I think it's some kind of short with the power. Ran it for 3 years without ever having this issue and have literally tried about 30 different USB cables.

You can always check the connector going into the USB hub for power issues, pin 1 is power on both USB hubs. Ground to Pin 4. Power comes directly from the Assembly-Power Distribution Center. One on Fuse F102 (15A) and other on F11 (10A).

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