Customer Satisfaction Notification: A quick question.

  1. Aranimus

    Aranimus Member

    First Name:
    Bill
    Vehicle(s):
    2018 Wrangler JL Sport S
    Joined:
    May 28, 2019
    Location:
    CA
    Posts:
    17
    Liked:
    14
    Hey all,

    So we received the FCA "Customer Satisfaction Notification" by snail mail today regarding the 2018 JL steering issue and wobble that I am sure has already been discussed ad nauseam in many threads. Yet I still can't help but to ask a basic question: Since we have not experienced this problem, should we have the free 'repair' (steering damper) done as part of basic maintenance next time we take it in for service?

    I guess I'm an "If it ain't broke, don't fix it" kinda guy, but if I understand things correctly, the improved steering damper is somehow better able to mute resonance oscillations at certain temperatures and speeds if it becomes an issue. I guess what I am asking is whether there is any reason *not* to have the work done. I mean it won't break perfectly good steering, right?
     
  2. BullMoose1776

    BullMoose1776 Well-Known Member

    First Name:
    Bull
    Vehicle(s):
    1985 Jeep CJ-7; 2001 Ford Excursion Limited; 2003 Toyota Land Cruiser
    Joined:
    Feb 11, 2019
    Location:
    South Texas
    Posts:
    270
    Liked:
    321
    Get the work completed.
     
    Aranimus, TXJeepScientist and higbyz like this.
  3. gofastguy

    gofastguy Well-Known Member

    First Name:
    Steve
    Vehicle(s):
    2018 JL Rubi 2019 WK Trailhawk 2015 Mustang GT
    Joined:
    Feb 8, 2018
    Location:
    Ohio
    Posts:
    177
    Liked:
    249
    I agree and am struggling with this decision as well
     
  4. Thill444

    Thill444 Well-Known Member

    Vehicle(s):
    18 Miata Club, 18 Mazda 3, 18 Odyssey
    Joined:
    Jul 26, 2019
    Location:
    New England
    Posts:
    176
    Liked:
    199
    I have actually seen reports of people who had no issue who now have issue after the fix was done.
     
Loading...

Share This Page