- First Name
- Kendall
- Joined
- Feb 5, 2018
- Threads
- 8
- Messages
- 337
- Reaction score
- 526
- Location
- Santa Clarita, CA
- Vehicle(s)
- 2018 Rubicon
- Thread starter
- #91
Jeff,
I'm sorry you had trouble with the kit. It seems that you either had a bad coax or a short in the FireRing connector. We would have gladly made it right. You are correct that we do not have phone support but we respond very quickly to emails - so I'm curious how we would have missed your emails.
I want to assure you that our system is not "crap". I have been a licensed HAM radio since 1978 and we have been building solutions specific to the Jeep Wrangler since 2006. We ONLY use top components (including the coax, Firering connectors, and antennas) from FireStik who has been our sole supplier for the last 13-years. They stand behind their products and we stand behind everything that we sell.
Again, I'm sorry you had a problem and second, I'm sorry you had trouble to contact us. Please PM me as I would like to provide you a refund to offset the additional expenses that you should not have had to incur.
I'm sorry you had trouble with the kit. It seems that you either had a bad coax or a short in the FireRing connector. We would have gladly made it right. You are correct that we do not have phone support but we respond very quickly to emails - so I'm curious how we would have missed your emails.
I want to assure you that our system is not "crap". I have been a licensed HAM radio since 1978 and we have been building solutions specific to the Jeep Wrangler since 2006. We ONLY use top components (including the coax, Firering connectors, and antennas) from FireStik who has been our sole supplier for the last 13-years. They stand behind their products and we stand behind everything that we sell.
Again, I'm sorry you had a problem and second, I'm sorry you had trouble to contact us. Please PM me as I would like to provide you a refund to offset the additional expenses that you should not have had to incur.
Sponsored