sure don’t disagree with you on that.Well, losing an hour of labor at what they charge evens it out with independent shops. I don't feel sorry for them. They could survive and even do well on warranty work alone. Owning a Jeep franchise is a ticket to rich. My dealer just sold to another for quite a handsome sum. Not sure the exact price, but it was described as "substantial." They are a very lucrative business with the exception of very few cases.
Since most dealers will probably never have to do more than 50 of these it’s a total of about $5,000 they would be out. Keeping customers satisfied is worth more than that !
They sure don’t pay the tech 100 an hour but they are looking at loss of fully billable hours.
If it was me I’d train a apprentice tech or like a B tech that get paid less than a full mechanic to be my dealership expert. Have a master tech review at the end. That would help level out the cost.