kjhunter

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Kevin
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Damn. I’m sorry to hear that.

Do you have the new steering box (it will be black instead of aluminum). Other things to check is tire pressure because the tires are over-inflated for delivery and dealers rarely set them properly.

The alignment could be off. Both my JLs had the toe way off. The dealer should check that and the components for proper tightness.

You can contact @JeepCares to help you with the dealer.
It’s too dark and pouring rain out here in PA, but I will look at steering box in the morning and post. Thanks for tip on the tires. I’ll see where this goes. Thanks





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Lioska

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Alioscha
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tacoma
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This is how mine has been since leaving the lot. I've noticed in the mornings it feels tighter but once the sun is up and temps start increasing the play also increases. I just had mine in for service this morning because it also was pulling to the right. They found it "out of spec" and did an alignment but did not move forward with the TSB. Prior to the alignment it loved pulling right and I had to hold the wheel to the left to drive straight, now after the alignment it wanders more in either direction.

Can easily see-saw the wheel and keep driving straight lol.
I bought mine 2020 JLU sport altitude about a month ago and had the same problem since day one. I did the TSB last week and it now drives perfectly straight with no play in the wheel so I am pretty happy with the result
 

MFA

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Jeep Wranger
I was in a similar situation. Took the Jeep in about a month ago, was approved for the SB, but was told the parts were allocated on a limited basis and my turn will be in mid November. I got a call from them Friday (9/25) said parts were in, they had to keep it over the weekend and picked it up yesterday. It made a significant difference (however, do not expect it to steer like a sport car).
 

RayDeo

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Mauldin SC
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2020 JLUR
I am having the wandering steering issue on my 2020 JLUR as well. It wasn't right from the beginning. We test drove 3 JLURs. The one we bought drove the best of the two that had the options I wanted. Naturally, the one that drove the best did not have the options I wanted. As soon as I heard about the TSB I took my JLUR to my local dealer. That was about a month ago. They did an alignment and said it was good to go. I knew as soon as I got up to 40 MPH it was worse than before the alignment. I immediately turned around and took it back. I mentioned the FSB and they were aware of the TSB and would order the part and call me when it came. Today the dealer replaced my steering box with another aluminum box. Now my JLUR drives even worse than before. I showed them the TSB with the part number and the work order from today and guess what. The numbers don't match. Now I have to wait for them to get the correct part in because they didn't read the TSB carefully. Aaaaarrrg! I want to thank the posters who had pics of the old and new steering boxes and the posters who warned about getting the wrong part from the dealer.
 

hoag4147

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I am having the wandering steering issue on my 2020 JLUR as well. It wasn't right from the beginning. We test drove 3 JLURs. The one we bought drove the best of the two that had the options I wanted. Naturally, the one that drove the best did not have the options I wanted. As soon as I heard about the TSB I took my JLUR to my local dealer. That was about a month ago. They did an alignment and said it was good to go. I knew as soon as I got up to 40 MPH it was worse than before the alignment. I immediately turned around and took it back. I mentioned the FSB and they were aware of the TSB and would order the part and call me when it came. Today the dealer replaced my steering box with another aluminum box. Now my JLUR drives even worse than before. I showed them the TSB with the part number and the work order from today and guess what. The numbers don't match. Now I have to wait for them to get the correct part in because they didn't read the TSB carefully. Aaaaarrrg! I want to thank the posters who had pics of the old and new steering boxes and the posters who warned about getting the wrong part from the dealer.
It is happening so often there is a revision to the TSB. See the CAUTION statement attached :facepalm:
90C198CA-9926-4706-9692-E66A1434B6E4.jpeg
 

treyman

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'19 JLU Sahara Black on Black on Black
My 19 Sahara wonders all over the highway at freeway speed and generally pulls left, plenty of play in the wheel. No deathwobble or anything like that. Lifted MC 3.5 and 37s. I have the synergy brace in hand but have not installed it yet plan to this next weekend. Will dealer replace my steering box even with my lift and big tires? anyone done both the TSB and the synergy brace bracket? (Insert mind blown emoji) Also, what does TSB stand for?
 

hoag4147

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My 19 Sahara wonders all over the highway at freeway speed and generally pulls left, plenty of play in the wheel. No deathwobble or anything like that. Lifted MC 3.5 and 37s. I have the synergy brace in hand but have not installed it yet plan to this next weekend. Will dealer replace my steering box even with my lift and big tires? anyone done both the TSB and the synergy brace bracket? (Insert mind blown emoji) Also, what does TSB stand for?
They should not use your lift as an excuse to deny updating steering gear, however plenty of dealers have. @Redrockjk has installed new gear and Synergy TB Brace and stating works fine. TSB - “Technical Service Bulletin”
 

Dano36

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Get the box replaced before installing the brace. One less excuse for the dealer to use. Mine doesn't drive like a Grand Cherokee and never will but it is 1000% better than it was.
 

Jennalee

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Los Angeles, CA
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2020 White 2 door Willys V6 Automatic
My steering was perfect. I have a 2020 2 door Willys never had problems with it. Until I started driving 3 hours north on the weekends highway speed the whole way.

About an hour and a half into my drive on a hot day I found myself nervously gripping the wheel as tight as I could trying to keep it in the lane at highway speeds. I would drive the 3 hours back home later that night and even though I was driving during night time temps I struggled to keep in the lanes around the curves. Going straight wasn’t a problem. So I’m guessing when the steering box starts to soften up in hot weather it takes a good while to stiffen up again.

In fact one time I picked up a friend along the way and when I drove around a curve going only 30 mph I was drifting out of my lane and he asked me what the hell I was doing.

I got lucky one day and drove up in cool weather and my Jeep drove perfectly, no drifting!! It was so fun to relax and enjoy the drive! So then I knew it was the hot weather like so many others here complained about.

Had I not started taking these long trips in the summer I never would have known there was a problem with my steering. The dealership ordered the new steering gear box for me.
 
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RoadiJeff

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St. Louis
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2020 2.0T Recon, 2018 3.6L GC High Altitude
My wife, who has grown tired of me asking her if the steering on her 2020 Recon is OK, offered to let me drive it out to dinner about 1/2 hour away the other evening, the majority of it way highway speeds. It felt absolutely fine to me. From reading this thread, someone would think that all pre 2021 models have the steering issue. Ours does not.

If the problem only appears after a long drive I guess we will find out in a few weeks. We're planning a 4-day road trip to Nemo Tunnel in TN (about 7 hours away) and a few other places in the area.
 

neil

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I am planning about 1500 miles in the next week or two. So we will see. I would think it would heat up here in Texas.
 

jdegrave

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I bought mine 2020 JLU sport altitude about a month ago and had the same problem since day one. I did the TSB last week and it now drives perfectly straight with no play in the wheel so I am pretty happy with the result
I have a 2019 Rubicon and there (obviously) is quite a bit of play in the steering. Did you just complain to the dealer and ask them to replace it? I checked and Jeep shows there isn't a recall on this so I'm curious how you got them to fix it as I would like mine replaced as well...
 

RagTopDeluxe

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JeepCares

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I have a 2019 Rubicon and there (obviously) is quite a bit of play in the steering. Did you just complain to the dealer and ask them to replace it? I checked and Jeep shows there isn't a recall on this so I'm curious how you got them to fix it as I would like mine replaced as well...
Hi Joe,
As stated by your fellow forum member, this is a technical service bulletin, not a recall. If you need any assistance while working with your dealer to have this addressed, please feel free to send our tram a private message.
Alex
Jeep Cares
 

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