Chrysler not honoring warranty?

Thatoneguy

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I started receiving the paint bubbles on the doors and hood hinges earlier this year. So I took the jeep into the dealer to get it documented and fixed under warranty. (at the time it was about 15k miles and 30 months)

The dealer said they needed to get approval from Chrysler and they would let me know.
That was 2 months ago. In the past 2 months I have heard nothing from Jeep or Chrysler and I'm actually starting to regret this purchase.

A vehicle that costs 50k+ In the first 2 years has had the transmission fail, the sat nav fail, and the paint fail. So far only the transmission was fixed.

Does anyone have any ideas on how to solve this? I'm not just trying to gripe here I am hoping you guys have some ideas.
Short of telling all my friends to avoid Fiat/jeep/Chrysler/dodge and talking to a lawyer about a possible lemon law buy back, I am not sure where to turn.
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WilhelmSR

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Reach out to @JeepCares
It's worth a shot, the worst thing that happens if nothing changes. Takes 2 minutes to PM them
 
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Badweissenbier

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Dealer people are a forgetful lot.
Have you followed up with them?
I’d be calling once a week until they gave me an answer
 

JL MADDOG

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Have you followed up with the dealer? Contact the Service Manager, not a service writer or service advisor, and query them directly.
 

SH556JL

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BigGreen

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Do you have any other dealers near you?
 

californiajeeping

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Your Jeep dealer experience is typical. Telling your friends to avoid buying a Chrysler product might make them think it was just a one time bad luck situation. Show them the survey below as well to have a better impact. Your best bet is to find another dealer and hopefully find someone within the dealership that cares and hasn’t adapted to the piss poor Jeep service culture yet. Jeepcares is hit or miss. If you happen to get the right case manager, they can be of great help.

8D577825-A13C-45ED-82E2-8E3FDBDBFD97.jpeg
 

JEEPIDON

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Did they send you a survey? Negative ones get their attention and immediate response, they may still ignore the situation at hand though.

From my experience, the warranty is worthless and it’s mostly because of dealers. JeepCares on here is nothing but joke.

I would skip contacting the Jeep “Cares” (they don’t) team here and contact them through Jeep’s website.
So the warranty is worthless? Doesn't appear that you know jack shit!

Hope no one is listening to this emotional horse shit you unload.
 

SH556JL

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So the warranty is worthless? Doesn't appear that you know jack shit!

Hope no one is listening to this emotional horse shit you unload.
That’s my opinion based on experiences dealing with Jeep and similar to my stepfather’s Ram. But the warranty is only as strong as the dealer network, in my area and apparently many others it’s similar... There’s also really no reason to make this a hostile discussion, so I apologize if you took my original comment personally for some reason.

As @californiajeeping pointed out, apparently they do rank extremely low. I love my Jeep, but dislike the dealer experience. Funny enough, I really did like the experience with Mini.
 
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Thatoneguy

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Your Jeep dealer experience is typical. Telling your friends to avoid buying a Chrysler product might make them think it was just a one time bad luck situation. Show them the survey below as well to have a better impact. Your best bet is to find another dealer and hopefully find someone within the dealership that cares and hasn’t adapted to the piss poor Jeep service culture yet. Jeepcares is hit or miss. If you happen to get the right case manager, they can be of great help.

8D577825-A13C-45ED-82E2-8E3FDBDBFD97.jpeg
Well thankfully amongst my friends I am "THE" car guy. So if I tell them to skip a brand they will.

I have been reaching out to the dealer who is waiting on Chrysler to approve the repairs. Unfortunately the only 2 dealers near me you get an answering machine when you speak with the service department.

It took me 2 days just to schedule a state inspection.

I guess ill try reaching out to jeep cares
 

rohdawg

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BigGreen

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I don't know if Jeep would help you out, but when I had issues with another brand I contacted their 800 number who referred me to one of their better service departments. Luckily it wasn't too far away. If there are any good dealers in PA, it would be worth the drive to avoid the hassle of dealing with a closer, crappy dealer. Sucks we can't deal directly with the OEM for this stuff, but we're legally stuck with this middleman(person?) racket for car sales and service. We really should be able to buy directly from the factory.
 

JeepCares

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I started receiving the paint bubbles on the doors and hood hinges earlier this year. So I took the jeep into the dealer to get it documented and fixed under warranty. (at the time it was about 15k miles and 30 months)

The dealer said they needed to get approval from Chrysler and they would let me know.
That was 2 months ago. In the past 2 months I have heard nothing from Jeep or Chrysler and I'm actually starting to regret this purchase.

A vehicle that costs 50k+ In the first 2 years has had the transmission fail, the sat nav fail, and the paint fail. So far only the transmission was fixed.

Does anyone have any ideas on how to solve this? I'm not just trying to gripe here I am hoping you guys have some ideas.
Short of telling all my friends to avoid Fiat/jeep/Chrysler/dodge and talking to a lawyer about a possible lemon law buy back, I am not sure where to turn.
We're sorry to hear of these concerns, Thatoneguy. Looks like you also send us a private message so we will continue to work with you there regarding this.

Kate
Jeep Cares
 

AlgUSF

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Can you lemon law latent paint "defects"? I guess it depends on the state.
 
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