Broken windshield while in dealer possession. Who replaces it?

DOOKEY

Well-Known Member
Rock Sponsor (Level 1)
First Name
Andy
Joined
Mar 26, 2018
Messages
1,633
Reaction score
3,395
Location
Thornton, CO
Website
www.tractionoffroad.com
Vehicle(s)
2019 SG JLUR
Occupation
I make flow formed double beadlocks.
Took the Jeep in for some warranty work. Went to pick it up on Tuesday and the problem is still there. However, I do have a new cracked windshield.

Dealer says they aren't at fault for glass damage while the vehicle is in their possession.

Bit of a stretch for me. Hoping you'll be the sounding board for me and let me know if it is their fault. Or mine.

What say you?

@JeepCares what say you?

Here's a pretty picture of Colorado.

20200930_140723.jpg
Advertisement

 

WhereRU_A-A-Ron

Well-Known Member
First Name
Aaron
Joined
May 23, 2020
Messages
393
Reaction score
864
Location
Arkansas
Vehicle(s)
2021 Unlimited Willys, 2015 Toyota Sienna XLE
Occupation
Restaurant Manager
Well I know one thing's for sure, it's certainly not your fault.

Did they say how it got cracked? If they took it on a test drive to check their work or diagnose, then I think it's just really crappy luck that it happened while they had it. I'd be interested to know how it got cracked as that could make a difference in my mind.
 

Rhinebeck01

Well-Known Member
Joined
May 9, 2018
Messages
8,310
Reaction score
10,652
Location
.
Vehicle(s)
2018 2dr. Rubi
@DOOKEY

Was there anything said about how it was damaged... Need info to know how to address...
  1. Did someone try to break into the vehicle while it was there?
  2. Tech was test driving it and a rock flew up and hit windshield?
  3. Tech was working on vehicle and a tool he was using inadvertently struck window?
  4. Kid playing ball next door, hit ball and hit windshield?
  5. Tech was working with wiper arm without blade & it came down forcefully and cracked windshield?
 
OP
OP
DOOKEY

DOOKEY

Well-Known Member
Rock Sponsor (Level 1)
First Name
Andy
Joined
Mar 26, 2018
Messages
1,633
Reaction score
3,395
Location
Thornton, CO
Website
www.tractionoffroad.com
Vehicle(s)
2019 SG JLUR
Occupation
I make flow formed double beadlocks.
I'm being told that our glass isn't their responsibility while in their possession.

No answers on how it was broken.
 
OP
OP
DOOKEY

DOOKEY

Well-Known Member
Rock Sponsor (Level 1)
First Name
Andy
Joined
Mar 26, 2018
Messages
1,633
Reaction score
3,395
Location
Thornton, CO
Website
www.tractionoffroad.com
Vehicle(s)
2019 SG JLUR
Occupation
I make flow formed double beadlocks.
At the very least they owe you an explanation of how it happened. Someone knows.
I agree. However, it has been my experience that once they don't fess up to it would you really believe anything they say?
 

Spank

Well-Known Member
Joined
Mar 29, 2017
Messages
1,734
Reaction score
2,657
Location
Colorado
Vehicle(s)
2018 Jeep Wrangler Unlimited Rubicon, 2020 Dodge Challenger RT Scat Pack
What was it in for? I can't imagine how they even accidentally break a windshield, but nothing an FCA service tech does or doesn't do is a surprise to me anymore.

I remember taking my JK in for warranty work on the windshield wiper motor and got my Jeep back with a huge gash in the center of the steering wheel. I have no idea how you manage to screw that up. After some arguing, though, they eventually succumbed and replaced it.
 
OP
OP
DOOKEY

DOOKEY

Well-Known Member
Rock Sponsor (Level 1)
First Name
Andy
Joined
Mar 26, 2018
Messages
1,633
Reaction score
3,395
Location
Thornton, CO
Website
www.tractionoffroad.com
Vehicle(s)
2019 SG JLUR
Occupation
I make flow formed double beadlocks.
What was it in for? I can't imagine how they even accidentally break a windshield, but nothing an FCA service tech does or doesn't do is a surprise to me anymore.

I remember taking my JK in for warranty work on the windshield wiper motor and got my Jeep back with a huge gash in the center of the steering wheel. I have no idea how you manage to screw that up. After some arguing, though, they eventually succumbed and replaced it.

Rear axle replacement. So they had to drive it around. Part was on back order so they've had it for almost a month. Who knows what could happen in that time frame.
 

Rock Hopper

Well-Known Member
First Name
David
Joined
Feb 4, 2020
Messages
349
Reaction score
1,002
Location
California
Vehicle(s)
2019 MOAB, 2015 Grand Cherokee, 2006 TJ, 2008 Bullitt, 2006 Cayman S
Occupation
Retired Firefighter
Vehicle Showcase
1
I think I would go full "Karen" on them...
They, like anyone else are 100 percent liable while they are in possession of your vehicle.

I have had my vehicles damaged three times, wait make that four times while in for service, and every time they paid 100 percent for the fix, because;
1. It was their fault.
2. It is the right thing to do.
3. They are liable, since you cannot protect your vehicle while it is in their possession.
 
Last edited:

Roky

Well-Known Member
First Name
Roky
Joined
Oct 4, 2018
Messages
5,557
Reaction score
15,759
Location
Central Florida
Vehicle(s)
2018 JLUR
Build Thread
Link
Vehicle Showcase
1
Rear axle replacement. So they had to drive it around. Part was on back order so they've had it for almost a month. Who knows what could happen in that time frame.
Thought you were on tons and 40s , anyway..... the wife’s girlfriend just had this happen on her Sahara. The tech took it on test drive after warranty work and caught a rock from truck he was following. They 100 percent took care of it plus apologized for her inconvenience. It probably depends on the dealership like with everything else you have done by them....🤷‍♂️
 
OP
OP
DOOKEY

DOOKEY

Well-Known Member
Rock Sponsor (Level 1)
First Name
Andy
Joined
Mar 26, 2018
Messages
1,633
Reaction score
3,395
Location
Thornton, CO
Website
www.tractionoffroad.com
Vehicle(s)
2019 SG JLUR
Occupation
I make flow formed double beadlocks.
Thought you were on tons and 40s , anyway..... the wife’s girlfriend just had this happen on her Sahara. The tech took it on test drive after warranty work and caught a rock from truck he was following. They 100 percent took care of it plus apologized for her inconvenience. It probably depends on the dealership like with everything else you have done by them. .......🤷‍♂️
That's my other Jeep.

Your experience seems to be what my gut tells me should happen.
 
Advertisement

WheelsASAP
 
Advertisement
Top