Break Down - Service Electronic Throttle Control and Stability Control

JeepCares

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I wanted to throw my similar issue into the discussion as well. 2019 JLUR with just under 12,000 miles has been at the dealer basically since Tuesday 7/23/19 for CEL and even though they see the codes in the computer, they claim they need to "make it happen" and run diagnostics while the code is active. They've driven it several times without event. I even picked it up Wednesday evening because they said they couldn't diagnose anything further until they saw it "live". I drive less than 5 miles and it happened to me twice. Stopped and started the engine and the CEL and all warnings want away. I called them and they told me to bring it back. They've had it since Thursday morning with no updates.
Hi kitchm,

Sorry to hear you are experiencing this concern. Given your situation, we would be more than happy to open and escalate a case on your behalf. This allows us to ensure your concerns are formally documented, as well as connect you with a Case Specialist who can work alongside your dealer to find a potential solution. If this would be of interest, please follow up with us via private message at your earliest convenience.

Mark
Jeep Social Care Specialist
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kitchm

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Hi kitchm,

Sorry to hear you are experiencing this concern. Given your situation, we would be more than happy to open and escalate a case on your behalf. This allows us to ensure your concerns are formally documented, as well as connect you with a Case Specialist who can work alongside your dealer to find a potential solution. If this would be of interest, please follow up with us via private message at your earliest convenience.

Mark
Jeep Social Care Specialist
Thank you for replying out Mark. I contacted JeepCares yesterday and was able to get a case set up and Emily is on the case. She already contacted the dealership and they were supposed to be opening a Star case today. I will provide some additional updates (hopefully tomorrow) after I hear back from Emily.
Regards,
Matt
 

JeepCares

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Thank you for replying out Mark. I contacted JeepCares yesterday and was able to get a case set up and Emily is on the case. She already contacted the dealership and they were supposed to be opening a Star case today. I will provide some additional updates (hopefully tomorrow) after I hear back from Emily.
Regards,
Matt
Hi Matt,

Thank you for following up to let me know, I’m glad to hear that you were able to get a case opened with our Customer Care Team. If you are in need of any additional assistance, please do not hesitate to reach out. We’re just a PM away.

Mark
Jeep Social Care Specialist
 

bradsr1

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Exact same thing just happened to me about 200 miles from home. I got the “Service Electronic Throttle Control” and the “ Service Electronic Stability Control”. Total loss of power and wouldn’t get over 15mph. Turned it off and limped it back home with the check engine light on. 15 miles from home same issue. I’ll be taking it to the dealer in the morning. I also have about the same mileage, just under 7k.
 
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Exact same thing just happened to me about 200 miles from home. I got the “Service Electronic Throttle Control” and the “ Service Electronic Stability Control”. Total loss of power and wouldn’t get over 15mph. Turned it off and limped it back home with the check engine light on. 15 miles from home same issue. I’ll be taking it to the dealer in the morning. I also have about the same mileage, just under 7k.
I wish I could give you some positive news, it will be four painful weeks that they have had my Jeep tomorrow! A lot of time checking wiring, circuits, and modules. They actually ordered a part on Friday of last week, PCM (Power Control Module) as they found an internal failure. They told me the part will take 4-5 days to arrive. Good luck!
 

JeepCares

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Exact same thing just happened to me about 200 miles from home. I got the “Service Electronic Throttle Control” and the “ Service Electronic Stability Control”. Total loss of power and wouldn’t get over 15mph. Turned it off and limped it back home with the check engine light on. 15 miles from home same issue. I’ll be taking it to the dealer in the morning. I also have about the same mileage, just under 7k.
Hi Brad,
We regret to hear about your experience and would be happy to get a case opened on the Customer Care side to add assistance while working with your dealer. If this is something you would be interested in, please send our team a private message!
Alex
Jeep Social Care Specialist
 

bradsr1

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Just an FYI for others who had this issue, Jeep dealer called and told me the PCV Valve had came off. They re-clamped the valve and said it should be G2G. Let’s hope that’s all it was!
 
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I got my Jeep back after 30 days in the shop, it was a loose ground wire behind the passenger side headlight. They had a a tow in the day before I picked mine up and it had the same issue and cause. The engineer from Jeep said they were going to put out a service bulletin/note in the system about it.
 

FirstF80InSpace

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Another loose ground. Do the workers at the plant actually give a shit about doing a good job?
 
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Well we made it 532 miles since picking the Jeep up until the check engine light came back on! 30 days in the shop to only need to bring it back in in less than two weeks! Extremely frustrated......
 

FirstF80InSpace

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Well we made it 532 miles since picking the Jeep up until the check engine light came back on! 30 days in the shop to only need to bring it back in in less than two weeks! Extremely frustrated......
Brutal. Absolutely brutal. You may want to start considering lemon law at this point.
 
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Just like before, check engine light one day and first trip over 30 miles same issue with loss of power and electronic throttle control light. Have requested Jeep to step up and do the right thing....we will see.
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They performed an update for the BPCM (Battery Pack Control Module) and said that was the issue. Picked the Jeep up yesterday morning, light is back on today. It is pretty clear they cannot find the source, it is a never ending cycle. I have asked numerous times to speak with someone higher up at Jeep Corporate that can ultimately make a decision, I am unable to get in touch with anyone. Does anyone have any suggestions?
 

ps2baseball

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They performed an update for the BPCM (Battery Pack Control Module) and said that was the issue. Picked the Jeep up yesterday morning, light is back on today. It is pretty clear they cannot find the source, it is a never ending cycle. I have asked numerous times to speak with someone higher up at Jeep Corporate that can ultimately make a decision, I am unable to get in touch with anyone. Does anyone have any suggestions?
I am getting this error but only when I start the Jeep when the doors are off. So frustrating!
 
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