Hurlow8
Active Member
- Thread starter
- #1
I purchased 5 new Black Rhino Barstow wheels and had Discount Tire order and install. One came in clearly bent (discount tire basically admitted without ‘admitting’ that the person installing the wheel hadn’t noticed). The wheel caused the tire to leak even before leaving the dealer parking lot (went back in and had them refill though it was flat again by that evening). Upon taking the wheel off when I returned to the shop they noticed the very bent wheel (and of course wanted to blame me for hitting a non-existent pothole in the 4 miles back and forth from the shop— but that’s another story).
Apparently Black Rhino will claim that any defects or damages in the wheel are caused by ‘road hazards’ and deny pretty much all warranty claims (according to the manager at discount tire). You can see the clear exclusion in their “warranty” policy and easily under how this could be used in pretty much any claim. The manager couldn’t get them to honor their 1 year structural warranty, so now I simply need to dispute the charge with my CC company since they sold and installed a defective wheel.
For an “off-road” wheel with a structural “warranty” this seems problematic. I should have gone with Fuel or KMC. I should have noticed that there is literally no customer service contact information anywhere on the website before I purchased and considered them and considered this a red-flag.
I love the way the wheels look, but I don’t trust them at all now, and will use another manufacturer next time. Disappointed, with a considerably lighter wallet, and a structurally unsound spare....
Apparently Black Rhino will claim that any defects or damages in the wheel are caused by ‘road hazards’ and deny pretty much all warranty claims (according to the manager at discount tire). You can see the clear exclusion in their “warranty” policy and easily under how this could be used in pretty much any claim. The manager couldn’t get them to honor their 1 year structural warranty, so now I simply need to dispute the charge with my CC company since they sold and installed a defective wheel.
For an “off-road” wheel with a structural “warranty” this seems problematic. I should have gone with Fuel or KMC. I should have noticed that there is literally no customer service contact information anywhere on the website before I purchased and considered them and considered this a red-flag.
I love the way the wheels look, but I don’t trust them at all now, and will use another manufacturer next time. Disappointed, with a considerably lighter wallet, and a structurally unsound spare....
Sponsored