Beware of Dealers

[JPS RUL]

I was looking at the curvature of my springs from the Mopar 2" lift. I noticed BOTH front springs had the same part #, then I looked at the rear. Not only did I have 2 right front springs, but the rears were put on the wrong side..."BY the Dealer". So I scheduled my free oil change today to confront them about it. "We're only human, and we have a lot on our plate" Was his response. So after the oil change I asked how many quarts of oil they put in."6.1 quarts" What the hell. This technician said he's installed many lifts like this, So Every one was done incorrectly. Also the service manager Had NO IDEA that the new 3.6 took 5 quarts. Why is it that customers Know more than the service dept. My springs had to be ordered, 2 week delivery, then I'm done with Dealers.

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[Bic]

I know it’s frustrating that we know more than the people working on our Jeeps at the dealer, but they work on a lot more than just Wranglers. Also, they aren’t trained to be mechanics anymore. They just do what the FCA mothership computer tells them to do. The computer says the 3.6 takes 6 qts, so that’s what they put in.

 

[blnewt]

I'm glad I do all my own work
As long as it doesn't involve diagnostics, that is

 

[quietpeen]

I know it’s frustrating that we know more than the people working on our Jeeps at the dealer, but they work on a lot more than just Wranglers. Also, they aren’t trained to be mechanics anymore. They just do what the FCA mothership computer tells them to do. The computer says the 3.6 takes 6 qts, so that’s what they put in.

This, don’t attack the tech, yes maybe they should know more, but if the computer says to put a certain amount of oil, who are they to question it?

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