I called in shortly after @Bestop support went online at 8am. The gentleman I spoke with was completely baffled at how any water could wind up at the rear view mirror location. We chatted for a few minutes about possible scenarios, but neither of us came to any formal conclusions. I was told it wasn't necessary to adjust any latches. One suggestion was for me to head to a car wash and see what happens while sitting in the vehicle, but that's not possible due to COVID-19. Another suggestion, since I still have my original top, is to use the set of door rails from my new/replacement top with the fabric/material from the old/original top. I may go this route and then break out the garden hose and blast the entire top with water. I'm not too pleased that I have to go through all this just to get a non-leaking top. My last resort would be to ask for a full refund.