jdthird
Well-Known Member
- Thread starter
- #1
So I finally had decided to get the Bestop Trektop NX in twill. It arrived with a broken part, they had to replace.
When I got it on, found that like many other have found, the rear seal for the tailgate / window was just totally baffling, since there's a large gap there. Known issue apparently, and a month and a half later they still haven't managed to get me a replacement, and I also have had issues with "blowout" over the bow above the passenger area, not the one on the very back, but the one over the rear seat. Anytime I'm over 35 MPH the ends "blow out" from the air flow forcing the top to move around. Their engineers asked for specific photos of my install and confirmed that yes, it's installed correctly.
Photos of how it SHOULD look (and does when the top is first opened) and how it DOES look when the wind just from having the top opened up (as it's designed) and driving 35 MPH...
So after no solution for the leaking rear, no solution for the bad design of the top, I've got the green light to do an RMA, but they're going to make ME pay to return the product that has been nothing but an utter fail since the day I received it...
I'm also disgusted with the fact that if you write a bad review of a product on their website, they just get rid of it, and won't allow it. No wonder anyone like myself, looking at the website, thinks, "Gee, nothing but 5 star reviews, they ought to be trustworthy." Hardly...
Clearly I'll never spend another penny there again, but has anyone else had this kind of a problem with them?
John
When I got it on, found that like many other have found, the rear seal for the tailgate / window was just totally baffling, since there's a large gap there. Known issue apparently, and a month and a half later they still haven't managed to get me a replacement, and I also have had issues with "blowout" over the bow above the passenger area, not the one on the very back, but the one over the rear seat. Anytime I'm over 35 MPH the ends "blow out" from the air flow forcing the top to move around. Their engineers asked for specific photos of my install and confirmed that yes, it's installed correctly.
Photos of how it SHOULD look (and does when the top is first opened) and how it DOES look when the wind just from having the top opened up (as it's designed) and driving 35 MPH...
So after no solution for the leaking rear, no solution for the bad design of the top, I've got the green light to do an RMA, but they're going to make ME pay to return the product that has been nothing but an utter fail since the day I received it...
I'm also disgusted with the fact that if you write a bad review of a product on their website, they just get rid of it, and won't allow it. No wonder anyone like myself, looking at the website, thinks, "Gee, nothing but 5 star reviews, they ought to be trustworthy." Hardly...
Clearly I'll never spend another penny there again, but has anyone else had this kind of a problem with them?
John
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