Thanks for posting your problem and following up with the solution.So after almost a month at the dealer I was told my level 1 charger that came with the vehicle was faulty. The faulty charger made the vehicle shut down the charging system. The vehicle is still at the dealer and I've monitored the app and it's finally charging. I should be picking upthe vehicle tomorrow and they are giving me a new charger cord. I was told to use the level 2 charger that I purchased aftermarket.